Tiffany & Co. Client Advisor, Contact Center

Montreal • Canada

Monday, August 11, 2025

Tiffany & Co., a distinguished name in the luxury jewelry sector, is renowned for its exquisite craftsmanship and timeless elegance. As a part of the LVMH group, Tiffany & Co. embodies a commitment to corporate sustainability, innovation, and heritage. The brand is dedicated to delivering unparalleled customer experiences and maintaining the highest standards of excellence.

1. Provide an elevated, positive, and high-energy client experience across phone, email, and live chat channels, aligned with Tiffany's core brand values.
2. Resolve client issues effectively and empathetically, ensuring luxury service standards are met.
3. Escalate issues promptly to ensure client-centric resolutions.
4. Initiate proactive and relevant product recommendations to clients.
5. Demonstrate brand awareness, storytelling, and product knowledge to drive client conversion and satisfaction.
6. Build personal connections with clients and collect information to support long-term relationship building.
7. Ensure compliance with all company policies and processes.
8. Communicate with passion and authenticity using elevated verbal and written language.
9. Meet and exceed client service and commercial goals.

1. Minimum 3 years of experience in luxury client service within retail, travel, or hospitality sectors.
2. Authorization to work in Canada.

1. Bilingual proficiency in French and English with excellent verbal and written communication skills.
2. High energy and passion for luxury brand service.
3. Strong computer skills with experience in multiple software platforms.
4. Ability to multitask across phone, email, and live chat communications.
5. Flexibility to work varied schedules, including days, nights, weekends, and holidays.
6. Proficiency with Salesforce is a strong asset.

Minimum 3 years of experience in luxury client service (retail, travel, hospitality).

Tiffany & Co. is committed to fostering an inclusive workplace where individual differences are recognized, appreciated, and respected. Accommodations are available for applicants with disabilities throughout the hiring process.

Tiffany & Co. prides itself on a culture of innovation and service excellence, where employees are encouraged to uphold the brand's legacy of luxury and craftsmanship. The company values diversity and inclusivity, ensuring a supportive environment for all employees.