Tiffany & Co. Bilingual Client Advisor

Toronto • Canada

Monday, August 11, 2025

Tiffany & Co., a distinguished name in the luxury jewelry sector, is renowned for its exquisite craftsmanship and timeless elegance. As part of the LVMH conglomerate, Tiffany & Co. benefits from a rich heritage and a commitment to sustainability and innovation, offering employees a unique opportunity to contribute to a legacy of excellence and luxury.

1. Deliver an elevated, positive, and high-energy client experience across phone, email, and live chat channels, aligned with Tiffany's core brand values and integrity.
2. Consistently provide luxury service to resolve client issues effectively and empathetically.
3. Diligently escalate issues to ensure prompt and client-centric resolution.
4. Initiate proactive and relevant product recommendations to clients.
5. Demonstrate and share brand awareness, storytelling, and product knowledge to drive conversion and satisfaction.
6. Foster personal connections with clients and collect information to support long-term relationship building.
7. Ensure compliance with all company policies and processes at all times.
8. Communicate with passion and authenticity, utilizing elevated verbal and written language.
9. Meet and exceed client service and commercial sales targets.

1. Minimum of 3 years experience in luxury client service within retail, travel, or hospitality sectors.
2. Authorization to work in Canada.

1. Excellent verbal and written communication skills in both French and English.
2. Strong computer proficiency with experience on multiple software platforms.
3. Ability to multitask, handling phone, email, and live chat communications.
4. Flexibility to work varied schedules, including days, nights, weekends, and holidays.
5. Proficiency with Salesforce is a strong asset.

Minimum of 3 years in luxury client service, preferably within retail, travel, or hospitality sectors.

Tiffany & Co. is committed to fostering an inclusive workplace where individual differences are recognized, appreciated, and respected. Accommodations are available for applicants with disabilities throughout the hiring process.

Tiffany & Co. embodies a culture of excellence, innovation, and sustainability. Employees are part of a storied legacy that values craftsmanship and service excellence, fostering an environment where change is embraced and individual contributions are celebrated.