Tiffany & Co. Aftercare Advisor

Tiffany & Co., a prestigious name in the luxury jewelry sector, operates under the umbrella of LVMH, a global leader in luxury goods. Renowned for its exquisite craftsmanship and timeless designs since 1837, Tiffany & Co. continues to inspire and celebrate the multifaceted expressions of love. The brand is committed to fostering a dynamic and inclusive work environment where creativity and innovation thrive.

1. Deliver unparalleled service and results that uphold the standards of excellence and establish lasting relationships with clients.
2. Support Operations and Sales teams for all operational and technical aspects of care service, including client repair flow and execution of reports.
3. Build rapport with clients to ensure they receive an excellent Tiffany experience.
4. Ensure that client inquiries are responded to appropriately and within a timely manner.
5. Conduct rigorous quality control before and after services, ensuring all repairs meet Tiffany’s standards.
6. Act as an expert advisor to Sales teams and clients, providing seamless resolutions about Tiffany services and repairs.
7. Support Operations and Sales teams in maintaining pristine store presentation and effective operational organization.
8. Ensure compliance with Tiffany and LVMH procedures, upholding operational excellence standards.
9. Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference.

1. Must currently be based in and hold authorization to work in the United Kingdom.
2. Previous retail or luxury retail experience or relevant customer-related experience.
3. Willingness to work non-traditional business hours including nights, weekends, and bank holidays.
4. Superior communication skills, both verbal and written, and the ability to prioritize while handling multiple tasks.
5. Exceptional client service skills.
6. Organized and detail-oriented.
7. Ability to work in a fast-paced, changing environment.

1. Superior communication skills
2. Exceptional client service skills
3. Organizational skills
4. Detail-oriented
5. Adaptability
6. Problem-solving skills
7. Proficiency in another language (preferred)

Minimum of 3 years of experience in retail, luxury retail, or a related customer service field.

Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework preferred.

Tiffany & Co. offers comprehensive benefits, including global benefits like adoption and surrogacy assistance, parental leave, competitive pay, medical, dental, and eyecare plans, pension plans, and paid time off.

Tiffany & Co. is committed to diversity, equity, inclusion, and belonging, fostering a culture where creativity and innovation are celebrated. The company values the unique perspectives and experiences of its employees, empowering them to reach new heights in their careers.