Thelios Sales Operations, Procurement & Customer Service Manager

Irvine • USA

Thursday, May 1, 2025

Thélios, a distinguished entity under the LVMH Group, stands at the forefront of the luxury eyewear sector. The brand is renowned for designing, producing, and distributing high-end sunglasses and optical frames for esteemed Maisons such as Dior, Fendi, and Celine, among others. With its proprietary brands Barton Perreira and Vuarnet, Thélios exemplifies excellence and innovation in the eyewear industry, offering a dynamic and enriching work environment for its employees.

1. Collaborate with Barton Perreira retail and wholesale teams on strategic planning and promotional initiatives.
2. Coordinate with the Design team, manufacturers, and distributors to align on go-to-market needs.
3. Analyze sales data, trend reports, and sales forecasts to anticipate product needs and manage procurement and purchase orders.
4. Maintain customer and product database accuracy.
5. Ensure accurate and timely execution of deliverables by coordinating with internal teams.
6. Lead customer service, quality control, and logistics teams to deliver high-touch support to wholesale and retail clients.
7. Oversee order processing, returns, and inquiries with a focus on timely, professional resolution.
8. Optimize customer service, quality control, and logistic processes for efficiency, accuracy, and client satisfaction.
9. Handle escalated issues with proactive problem-solving and thorough follow-up.
10. Collaborate with design, sales, and finance teams to ensure seamless cross-functional alignment.
11. Perform other duties as assigned.

1. Bachelor’s degree in Business Administration or a related field preferred.
2. 5+ years of experience in sales operations and/or customer service, ideally within luxury fashion, eyewear, or accessories.

1. Exceptional communication and interpersonal skills.
2. Excellent business acumen.
3. Ability to influence and collaborate effectively with stakeholders at all levels.
4. Effective leadership and managerial skills.
5. Strong analytical and problem-solving skills.
6. Genuine passion for diversity and inclusion.

A minimum of 5 years in sales operations and/or customer service, preferably within the luxury fashion, eyewear, or accessories sectors.

Bachelor’s degree in Business Administration or a related field preferred.

The hiring range for this position is $75,000-95,000 annually, dependent upon relevant skills and experience.

The position offers a generous benefits package including medical insurance, paid time off, holiday pay, and a 401k plan.

Thélios fosters a culture of innovation and excellence, deeply rooted in the values of its parent company, LVMH. The company is committed to diversity and inclusion, ensuring a collaborative and supportive environment where employees can thrive and contribute to the brand's success.