Thelios Customer Service Representative

Rutherford • USA

Wednesday, November 26, 2025

Thélios, a distinguished subsidiary of the LVMH Group, is a prominent player in the luxury eyewear sector. The company is renowned for designing, producing, and distributing high-end sunglasses and optical frames for prestigious brands such as Dior, Fendi, Celine, and Givenchy, among others. As part of the world-leading luxury conglomerate LVMH, Thélios offers a unique opportunity to work within a dynamic and innovative environment dedicated to excellence and craftsmanship.

1. Process order entry, modifications, verification, and release using SAP software.
2. Manage new client setups and customer master data change requests, including order entry and data maintenance using SAP.
3. Respond to internal and external customer inquiries via phone and email regarding orders, product status, and related issues.
4. Ensure high-quality customer service for all accounts and prospective clients.
5. Monitor and track customer orders, backorders, and shipping windows, and follow up with accounts.
6. Follow up on purchase order extensions, status, product availability, and expedited shipping.
7. Ensure deliveries meet designated shipping windows provided by the Supply Chain.
8. Maintain active communication with the Distribution Center regarding shipment priorities.
9. Track and assign return authorizations.
10. Generate and manage order and product availability reports.
11. Resolve customer-related issues and escalated complaints.
12. Manage, investigate, and dispute chargeback claims.
13. Perform additional duties as assigned.

1. High School Diploma or Associate degree in Business Administration or certification preferred.
2. Minimum of 2+ years of relevant Customer Service experience.

1. Excellent data entry skills with high attention to detail.
2. Superb time management skills.
3. Ability to resolve issues quickly and prioritize work in a fast-paced environment.
4. Strong interpersonal and communication skills, both verbal and written.
5. Proficiency in Microsoft Office and SAP; Salesforce knowledge is a plus.
6. Bilingual in Spanish, Italian, or French is a plus, but not required.

Minimum of 2 years in a customer service role, preferably within a fast-paced environment.

High School Diploma or Associate degree in Business Administration or certification preferred.

The hiring range for this position is $21-25/hour, dependent on relevant skills and experience.

Thélios offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts on luxury eyewear.

Thélios fosters an inclusive and innovative workplace culture, emphasizing collaboration, excellence, and a commitment to diversity. As part of the LVMH Group, employees are encouraged to engage in continuous learning and development within a supportive environment.