Thelios Customer Service Representative

Belluno • Italy

Monday, January 26, 2026

Thélios, a distinguished entity within the LVMH Group, epitomizes luxury in the eyewear sector. As a purveyor of high-end sunglasses and optical frames, Thélios collaborates with esteemed Maisons such as Dior, Fendi, and Celine, among others. The company also boasts proprietary brands including Barton Perreira and Vuarnet, reinforcing its prominence in the industry.

1. Handle customer enquiries via telephone and email in French.
2. Resolve customer issues efficiently and professionally.
3. Collaborate with internal teams to ensure customer satisfaction.
4. Contribute to the continuous improvement of customer service processes.

1. Native French speaker or advanced professional proficiency in French.
2. Professional knowledge of Excel.
3. Knowledge of SAP is advantageous.

1. Proactive organization and negotiation skills.
2. Strong problem-solving abilities.
3. Excellent interpersonal skills.
4. Ability to manage stress effectively.

Beginner level experience in customer service or a related field.

The position offers a hybrid working mode, combining remote and in-office work, providing flexibility and work-life balance.

Thélios fosters a collaborative and dynamic work environment, encouraging innovation and teamwork. As part of the LVMH Group, the company values excellence and creativity, providing opportunities for professional growth and development.