Tapestry Wholesale Key Account Specialist

London • UK

Friday, January 17, 2025

Tapestry, Inc. is a distinguished global house of brands, encompassing Coach, Kate Spade New York, and Stuart Weitzman. Renowned for its commitment to creativity and inclusivity, Tapestry fosters an environment where individuality is celebrated and innovation thrives. As part of a conglomerate that values diversity and equity, Tapestry offers a dynamic workplace where employees' voices are heard and ambitions are supported.

1. Manage the order book from entry to shipment for Wholesale key accounts in Europe, focusing on online accounts.
2. Maintain effective relationships and communication with accounts and key internal stakeholders.
3. Ensure timely shipping by managing the order flow and resolving issues proactively.
4. Support wholesale market activities through order uploads, confirmations, and discrepancy resolution.
5. Review and maintain orders through the order management system, ensuring accuracy in product assortment and scheduled shipment dates.
6. Obtain purchase orders from accounts and execute pro forma invoices, customs invoices, and track payments for cash in advance accounts.
7. Communicate order status to accounts and Wholesale Sales team, executing order changes based on business needs.
8. Liaise between the Warehouse, accounts, and Wholesale Sales team to resolve issues such as cancel dates and PO errors.
9. Provide support with returns, claims, generating return authorization, and scheduled pick up in partnership with third parties.
10. Develop weekly shipment updates for assigned accounts and provide daily activity reports.
11. Provide information and analysis to support commercial activities including sales order updates and shipment forecasts.
12. Provide shipping documents after shipment for EXW accounts and assist with post-shipment support.

1. Experience with online wholesale accounts, preferably with key accounts or department stores.
2. Knowledge of the order management process including fulfillment and invoicing.

1. Proficient in Microsoft 365 (Excel, Word, Outlook) with strong Excel skills being essential.
2. Highly analytical with strong problem-solving skills.
3. Experience driving new processes with a technical mindset.
4. Excellent verbal and written communication skills.
5. Ability to work independently as well as in a team environment.
6. Ability to adjust to shifting priorities and make effective decisions.
7. Knowledge of SAP is desirable.
8. Fluency in English with additional European languages being a plus.

Proven experience in Wholesale Customer Service, particularly with online accounts and key accounts or department stores.

Hybrid working model with three days in the office and two days remote. Flex Fridays allowing early finish. One paid volunteering day per year with opportunities to engage in global projects. Learning and development opportunities, internal mobility, and career progression. Regular social events and equity inclusion and diversity initiatives. Additional benefits include 25 days holiday plus bank holidays, annual incentive plan, multi-brand discount, private healthcare, dental cover, eyecare vouchers, employee assistance program, employer pension contribution, gym discount, interest-free season ticket loan, and cycle to work scheme.

Tapestry cultivates a culture of optimism, innovation, and inclusivity. The company is committed to fostering an environment where employees' individuality is honored and creativity is unleashed. With a focus on equity, inclusion, and diversity, Tapestry supports its employees' ambitions and recognizes their contributions, ensuring a workplace where everyone can thrive.