Tapestry Wholesale Key Account Specialist

Tapestry, Inc. is a global house of brands, including Coach, Kate Spade New York, and Stuart Weitzman, known for its commitment to innovation, inclusivity, and creativity. The company values individuality and supports employees' ambitions, fostering a culture where voices are valued and work is recognized.

1. Manage the order book from order entry to shipment for Wholesale key accounts in Europe, focusing on online accounts.
2. Maintain effective relationships and communication with accounts and key internal stakeholders.
3. Support wholesale market activities through order uploads, order confirmations, and resolution of discrepancies.
4. Review and maintain orders through the order management system and monitor order to shipment flow.
5. Ensure orders are prepared on time, reviewing accuracy in product assortment and scheduled shipment dates.
6. Obtain purchase orders from accounts and execute pro forma invoices, customs invoices, and track payments.
7. Communicate order status to accounts and Wholesale Sales team and execute order changes based on business needs.
8. Liaise between the Warehouse, accounts, and Wholesale Sales team to resolve issues.
9. Provide support with returns, claims, generating return authorization, and scheduled pick up in partnership with 3rd party.
10. Act as a point of contact for accounts regarding orders and shipments, providing best in class service.
11. Develop weekly shipment updates for assigned accounts.
12. Provide daily activity reports as required by the business and accounts.
13. Provide information and analysis to support commercial activities including sales order updates and shipment forecast.

1. Experience with online wholesale accounts, preferably with key accounts/department stores.
2. Knowledge of the order management process including fulfilment and invoicing.
3. Proficient in Microsoft 365 (Excel, Word, Outlook).
4. Strong Excel skills are essential.
5. Highly analytical and strong problem-solving skills.
6. Experience driving new processes with a technical mindset.
7. Excellent verbal and written communication skills.
8. Ability to work independently as well as in a team environment.
9. Ability to adjust to shifting priorities and make effective decisions.
10. Knowledge of SAP is desirable.
11. Multilingual – fluent in English and additional European languages are a plus.

1. Order management
2. Customer service
3. Reporting and analysis
4. Communication
5. Problem-solving
6. Technical mindset
7. Multilingual capabilities

Experience with online wholesale accounts, preferably with key accounts/department stores.

Hybrid working (3 days in the office, 2 days remote).Option to finish early on a Friday (Flex Fridays).1 Paid Volunteering Day per year and opportunities to volunteer with global projects.Learning & Development opportunities.Internal mobility & career progression.Regular Social Events - Seasonal & Cultural.Equity Inclusion & Diversity initiatives.25 days holiday in addition to bank holidays.Annual Incentive Plan (company performance bonus).Multi brand discount up to 50% off – Coach, Kate Spade, Stuart Weitzman.Private Healthcare with health assessment (Bupa).Bupa rewards - Financial wellbeing support and wellness discounts.Free 24/7 support for family building, fertility, and menopause with Maven.Private Dental Cover.Eyecare vouchers.Employee Assistance Program.Employer Pension Contribution.Gym discount.Interest-free season ticket loan.Cycle to work scheme.

Tapestry fosters a culture of creativity, inclusivity, and innovation. The company values individuality and supports employees' ambitions, offering a collaborative and dynamic work environment. Located in London, the workplace promotes a balance of in-office and remote work.