Tapestry Manager, Wholesale Customer Experience

London • UK

Monday, January 6, 2025

Tapestry, Inc. is a distinguished global house of brands, encompassing Coach, Kate Spade New York, and Stuart Weitzman. As a part of this innovative conglomerate, Tapestry is committed to fostering an inclusive and diverse workforce. The company prides itself on its entrepreneurial spirit and dedication to creativity, offering employees a platform where their voices are valued and ambitions supported.

1. Lead and inspire a team of Brand Ambassadors and Specialists across the European department store network.
2. Develop and maintain strong relationships with internal and external stakeholders to enhance brand awareness and customer retention.
3. Regularly visit regional teams and locations to discuss trade performance and customer experience opportunities.
4. Support Brand Ambassadors in managing in-store priorities and ensuring efficient product deliveries and replenishments.
5. Educate Brand Ambassadors on Tapestry’s brands to enhance product knowledge and drive sales.
6. Track and analyze European Wholesale sales and develop action plans to ensure optimal product availability.
7. Manage rota schedules and floor coverage, particularly during peak trading periods.
8. Oversee recruitment and onboarding processes for the region and manage store approval processes.
9. Collaborate with the Tapestry VM team to ensure visual directives are implemented across locations.
10. Conduct quarterly check-ins and year-end reviews with the team, tracking performance and managing department budgets.
11. Monitor in-store activity and present ideas for new opportunities within the region.

1. Minimum 5 years of retail experience with in-depth knowledge of the fashion retail environment.
2. Experience managing multi-site locations.
3. Ability to travel up to 12 days per month.
4. Experience working within a department store environment.

1. Excellent communication, organizational, and analytical skills.
2. Strong knowledge of industry trends.
3. Self-motivated with strategic business development capabilities.
4. Proficient in European languages is desirable.

A minimum of 5 years in retail, with experience in managing multiple locations and working within department stores.

The position offers hybrid working arrangements, early finish on Fridays, a paid volunteering day, learning and development opportunities, and regular social events. Employees also enjoy a generous brand discount, private healthcare, dental cover, and a comprehensive employee assistance program.

Tapestry fosters a culture of creativity and inclusivity, valuing individuality and supporting personal and professional growth. The company is committed to equity, inclusion, and diversity, offering a dynamic and supportive work environment where employees are encouraged to bring their unique perspectives.