Tapestry Manager, Wholesale Customer Experience

Tapestry, Inc. is a global house of brands, including Coach, Kate Spade New York, and Stuart Weitzman. The company is committed to innovation, inclusivity, and supporting individuality. Tapestry values creativity and encourages employees to bring their unique perspectives to the workplace.

1. Lead and inspire a team of Brand Ambassadors and Specialists across the European department store network.
2. Build and cultivate strong relationships with internal and external stakeholders to drive brand awareness and customer retention.
3. Provide Wholesale Accounts with regular updates during peak trading and for new staffing agreements.
4. Visit teams and locations within the region to discuss trade performance and customer experience opportunities.
5. Support Brand Ambassadors with managing in-store priorities and ensuring efficient product deliveries.
6. Educate Brand Ambassadors on Tapestry’s brands and deliver training to increase product knowledge.
7. Track and analyze European Wholesale sales and ensure trade reports are completed with action plans.
8. Maintain rota schedules and floor coverage, particularly during peak trading.
9. Oversee recruitment and onboarding for the region and manage store approval processes.
10. Partner with the Tapestry VM team to ensure visual directives are shared and implemented.
11. Lead quarterly check-ins and year-end reviews with the team.
12. Manage department budgets and process invoices for incentives and travel.
13. Monitor in-store activity and present ideas to identify new opportunities.

1. Minimum 5 years of retail experience with in-depth knowledge of the fashion retail environment.
2. Experience managing multi-site locations.
3. Ability to travel up to 12 days per month.
4. Experience working within a department store.

1. Excellent communication, organizational, and analytical skills.
2. Strong knowledge of industry trends.
3. Self-motivated and able to strategize for business development.
4. Ability to work well with others and lead by example.
5. European language skills are desirable.

Minimum 5 years of retail experience with a focus on managing multi-site locations and working within department stores.

Hybrid working (3 days in the office, 2 days remote).Option to finish early on Fridays (Flex Fridays).1 Paid Volunteering Day per year and opportunities to volunteer with global projects.Learning & Development opportunities.Internal mobility & career progression.Regular Social Events - Seasonal & Cultural.Equity Inclusion & Diversity initiatives.

Tapestry fosters a culture of creativity, inclusivity, and innovation. The company values individuality and supports employees' ambitions, providing a dynamic and supportive work environment.