Tapestry Manager of Communications and Employee Engagement

London • UK

Thursday, December 12, 2024

Tapestry, Inc. stands as a distinguished global house of brands, encompassing Coach, Kate Spade New York, and Stuart Weitzman. As part of a conglomerate that champions innovation and inclusivity, Tapestry is committed to fostering an environment where individuality is celebrated and creativity is unleashed. The company prides itself on its entrepreneurial spirit and dedication to making dreams a reality, offering a workplace where voices are valued, ambitions are nurtured, and contributions are recognized.

1. Develop and execute comprehensive communication plans and programs for Field and Corporate teams to align employees with company priorities and initiatives.
2. Utilize employee insights from listening sessions, feedback loops, and surveys to enhance engagement through tailored communications and programs.
3. Collaborate with the Global Communications team to localize key messages and initiatives.
4. Lead Europe Townhalls and monthly business updates, serving as the primary communications contact in the region.
5. Drive store effectiveness by strategically planning communications and tasks between corporate and store teams.
6. Create a library of standard operating procedures to equip Field teams for operational excellence.
7. Manage the development of European storytelling for global social media channels and internal/external communications.
8. Support the SVP, General Manager Europe on internal and external communications, including crisis communications.
9. Ensure high standards in store environments and resolve issues promptly to maintain a positive customer experience.
10. Oversee Company uniform programs for store teams, ensuring compliance with global and local regulations.

1. Previous experience in retail with a comprehensive understanding of employee and customer needs.
2. Experience in multi-brand communications and store operations.
3. Proven track record in internal employee communications and working with a US-based Head Office.
4. Experience in delivering effective communications across Europe.
5. Desirable proficiency in European languages.

1. Effective communication and relationship-building skills across all business levels.
2. Highly analytical and organized with a strong sense of teamwork.
3. Ability to multitask and work independently in a fast-paced environment.
4. Adaptability to changing business demands.
5. Proficiency in all Microsoft applications.

Proven experience in communications and store operations within a multi-brand retail environment, preferably with exposure to European markets.

Bachelor's degree in Communications, Marketing, Business Administration, or a related field.

Tapestry offers a hybrid working model, early finish on Fridays, paid volunteering days, learning and development opportunities, internal mobility, and regular social events. Additional benefits include 25 days holiday, annual incentive plan, multi-brand discounts, private healthcare, dental cover, eyecare vouchers, employee assistance program, pension contributions, gym discounts, and more.

Tapestry fosters a culture of unwavering optimism, innovation, and inclusivity. Employees are encouraged to bring their unique selves to work, contributing to a collective ambition that values creativity and collaboration. The company supports equity, inclusion, and diversity through various initiatives and resource groups, ensuring a supportive and dynamic workplace environment.