Tapestry Director of Customer Experience and Learning Development

London • UK

Friday, April 25, 2025

Tapestry, a leading house of modern luxury lifestyle brands, is renowned for its commitment to craftsmanship and innovation. As part of a global conglomerate, Tapestry offers a dynamic and inclusive work environment that fosters creativity and growth, making it an employer of choice in the luxury fashion industry.

1. Develop and implement comprehensive customer experience strategies to enhance brand loyalty and satisfaction.
2. Lead the Learning and Development team to design and deliver training programs that align with business objectives.
3. Collaborate with cross-functional teams to ensure a seamless customer journey across all touchpoints.
4. Analyze customer feedback and market trends to inform strategic decisions.
5. Drive continuous improvement initiatives to elevate the customer experience.
6. Oversee the budget and resource allocation for customer experience and learning programs.

1. Proven track record in customer experience management within the luxury retail sector.
2. Extensive experience in learning and development, preferably in a fashion retail environment.
3. Strong leadership and team management skills.
4. Ability to analyze complex data and translate insights into actionable strategies.
5. Excellent communication and interpersonal skills.

1. Strategic planning and execution
2. Leadership and team development
3. Customer relationship management
4. Data analysis and interpretation
5. Cross-functional collaboration

Minimum of 8 years in customer experience and learning development roles, with at least 3 years in a leadership position.

Bachelor's degree in Business Administration, Human Resources, or a related field. A Master's degree is preferred.

Competitive benefits package including health insurance, retirement plans, and employee discounts.

Tapestry prides itself on a culture of innovation and inclusivity, where employees are encouraged to think creatively and work collaboratively. The company values diversity and is committed to fostering an environment where everyone can thrive.