Tapestry Brand Ambassador

Nottingham • UK

Monday, March 2, 2026

Tapestry, Inc. is a leading global house of brands, including Coach and Kate Spade New York, renowned for its commitment to innovation and excellence in the luxury fashion industry. As an employer, Tapestry values individuality and creativity, fostering an environment where diverse voices are heard and ambitions are nurtured. The company is dedicated to making dreams a reality, supporting employees in their professional journeys while recognizing their contributions.

1. Deliver a seamless and elevated customer experience by utilizing brand training and resources to maintain exceptional service standards.
2. Develop clienteling strategies and co-host in-store events to drive customer engagement and sales.
3. Build strong partnerships with local retail teams to gain insights into customer profiles and emerging opportunities.
4. Track and analyze store performance against targets, presenting actionable plans to the Senior Regional Brand Ambassador.
5. Identify growth opportunities through observation of in-store activities and omni-channel engagement strategies.
6. Execute visual merchandising directives, ensuring new season collections are prominently displayed and aligned with delivery schedules.
7. Manage product deliveries and replenishment, maintaining organized and well-kept back-of-house areas.
8. Complete trade reports promptly, communicating key product insights to the Senior Regional Brand Ambassador and Wholesale Sales team.
9. Collaborate with the Senior Regional Brand Ambassador to coordinate effective shopfloor coverage.

1. Minimum of two years' experience in a retail environment with a proven track record of delivering results.
2. Availability to work varied hours, including evenings, weekends, and bank holidays.
3. Familiarity with department store operations, including customer service, merchandising, and sales strategies.

1. Strong communication, organizational, and analytical skills.
2. Knowledge of current industry trends and ability to apply insights to enhance business outcomes.
3. Self-motivated and proactive approach to business development.
4. Collaborative team player with a passion for contributing to a positive team culture.

A minimum of two years' experience in a retail environment is required, demonstrating a proven track record of delivering results.

The position offers 28 days of holiday, a multi-brand discount of up to 50% off Coach & Kate Spade New York, a health cash plan, and free 24/7 support for family building, fertility, and menopause. Additional benefits include an employee assistance program, employer pension contribution, gym and fitness product discounts, one paid volunteering day per year, and opportunities for learning, development, and career progression.

Tapestry, Inc. fosters a culture of inclusivity and creativity, where employees are encouraged to bring their unique perspectives and ideas. The company supports a collaborative environment that values diversity and promotes equity, inclusion, and diversity initiatives, including employee resource groups and regional inclusion councils. Tapestry is committed to developing its employees and providing opportunities for growth and advancement.