TAG Heuer Training Manager

Milan • Italy

Friday, December 5, 2025

TAG Heuer, a distinguished brand within the Watches & Jewellery sector, is renowned for its Swiss Avant-Garde craftsmanship since 1860. As part of the larger LVMH conglomerate, TAG Heuer embodies a culture of innovation and forward-thinking philosophy. The brand's legacy is rooted in a disruptive mindset, offering timepieces that are a fusion of design, engineering, and avant-garde spirit, catering to bold and self-assured individuals.

1. Adapt and deliver TAG Heuer training programs across Italy, collaborating with Sales and Marketing teams.
2. Develop and co-create training and coaching programs with the HQ Training team, focusing on client experience, sales techniques, product knowledge, and brand heritage.
3. Establish a Retail training path to support direct distribution and guide sales associate development.
4. Implement a dedicated coaching program for Boutiques and Points of Sale (POS).
5. Assist top management with training needs aligned with business priorities.
6. Develop a training strategy with the Wholesale team for distributors, focusing on business priorities to enhance sell-out.
7. Manage Mystery Shopping initiatives in collaboration with sales teams to enhance Retail excellence, including sales ceremony, client experience, and CRM activities.
8. Monitor and report on training activities, emphasizing continuous improvement and ROI.

1. Bachelor’s degree or higher.
2. Minimum 5 years of experience in sales, boutique supervision, or training.
3. At least 3 years of experience in retail-specific training and ideally 2 years in project management.

1. Fluency in Italian and English.
2. Comprehensive understanding of the retail network.
3. Proven ability to prioritize, organize, and manage multiple projects.
4. Proficiency in Microsoft Office Suite.
5. Exceptional written, verbal communication, and presentation skills.
6. Ability to work collaboratively and independently with minimal supervision.
7. Charismatic, enthusiastic, with a good sense of humor.

A minimum of 5 years in sales, boutique supervision, or training, with at least 3 years in retail-specific training and ideally 2 years in project management.

Bachelor’s degree or higher.

The position offers a dynamic and fast-paced environment with opportunities for professional growth and development within the luxury fashion industry.

TAG Heuer fosters a culture of innovation and avant-garde thinking, encouraging a collaborative and supportive workplace environment. The brand values a free-minded spirit and a commitment to excellence, providing employees with a platform to thrive and contribute to its storied legacy.