TAG Heuer Training Manager

TAG Heuer, a prestigious name in the luxury watch and jewelry sector, is part of the renowned LVMH Group. Known for its innovative spirit and commitment to excellence, TAG Heuer offers an environment where creativity and expertise are highly valued. As an employer, the brand is dedicated to fostering professional growth and providing opportunities for employees to excel in their careers.

1. Enhance brand image and credibility through comprehensive training programs.
2. Organize and deploy regional and local training for boutique managers and staff, aligning with global strategies.
3. Plan and develop training programs, including audience selection, scheduling, and venue arrangements.
4. Adapt global training content to suit the Japanese market in collaboration with headquarters.
5. Coordinate with local HR on action plans for soft skills training.
6. Manage e-Learning programs, ensuring boutique staff completion and database management.
7. Deploy sales training on selling skills, brand, product knowledge, storytelling, and clienteling.
8. Collect and analyze training needs through store visits and follow-ups.
9. Collaborate with boutique managers on KPIs and action plans to boost sales.
10. Coordinate Mystery Shopping initiatives with the Retail Director and store managers.
11. Organize training events in-class and in-shop, utilizing internal trainers or external consultants.

1. University graduate
2. Minimum 3-5 years of experience in training
3. Experience in retail or service industries
4. Preferred experience as a retail trainer in the luxury retail industry
5. Preferred experience as a sales staff

1. Passion for training and the brand
2. Leadership and motivational abilities
3. Enthusiasm for learning
4. Human-oriented personality
5. Ability to share knowledge
6. Knowledge of training planning methodologies
7. Coaching techniques
8. Selling and communication skills
9. Proficiency in Microsoft Word, Excel, and PowerPoint
10. Business-level English and fluent Japanese

A minimum of 5 years of relevant experience is required, with a preference for those with a background in luxury retail training and sales.

University degree is required.

Employees enjoy a comprehensive benefits package, including professional development opportunities, health insurance, and employee discounts on luxury products.

TAG Heuer fosters a dynamic and inclusive workplace culture that values innovation, collaboration, and excellence. Employees are encouraged to bring their unique perspectives and skills to contribute to the brand's legacy of luxury and precision.