TAG Heuer Senior Client Development Manager

TAG Heuer, a prestigious brand within the Montres & Joaillerie business group, is renowned for its avant-garde approach in the luxury watchmaking industry. As part of the LVMH conglomerate, TAG Heuer benefits from the vast resources and innovative spirit that characterize the group, offering employees a dynamic and inspiring environment to excel in their careers.

1. Develop and implement the Client Development strategy aligned with TAG Heuer's brand objectives and market goals.
2. Lead and manage a team of five specialists in clienteling, top client management, and retail event organization.
3. Oversee personalized management of strategic clients, ensuring an exceptional experience for VIPs and top clients.
4. Design, plan, and coordinate major retail events, maintaining an active presence at key international events.
5. Develop and execute omni-clienteling initiatives to ensure effective client activations.
6. Enhance and expand the Client Service Center team across various hubs.
7. Cultivate and grow the global Client Development community.
8. Manage departmental budget, monitor expenditures, and optimize resource allocation.
9. Develop tools and performance indicators to measure initiative effectiveness and propose improvements.
10. Collaborate with CRM, marketing, product, e-commerce, IT, and retail teams at both HQ and regional levels to ensure coherent and synergistic actions.

1. University degree or equivalent in a relevant field.
2. At least 15 years of experience in premium or luxury retail, preferably in CRM or client marketing.

1. Expertise in high-end client relationship management and omnichannel clienteling.
2. Proficiency in event organization, training, and project management.
3. Strong strategic analysis and budget management skills.
4. Inspiring leadership and client service orientation.
5. Exceptional interpersonal skills with the ability to unite and motivate a team.
6. Willingness to travel internationally for major events.
7. Passion for luxury watchmaking and the TAG Heuer brand.

A minimum of 15 years in a premium or luxury retail business, with a focus on CRM or client marketing.

University degree or equivalent.

The role offers a competitive benefits package, including opportunities for career advancement within the global luxury industry.

TAG Heuer fosters a culture of innovation and excellence, encouraging employees to push boundaries and excel in their professional endeavors. The brand values creativity, teamwork, and a commitment to delivering exceptional client experiences.