TAG Heuer Senior Client Advisor

London • UK

Tuesday, December 16, 2025

TAG Heuer, a distinguished member of the LVMH Watches & Jewellery division, is renowned for its iconic luxury timepieces and commitment to excellence. As part of the prestigious LVMH group, TAG Heuer offers unparalleled opportunities for professional growth and development within a diverse and inclusive workplace. The brand is dedicated to fostering an environment where innovation and creativity thrive, supported by a variety of Employee Resource Groups that champion diversity and inclusivity.

1. Increase boutique sales and achieve objectives by working on personal KPIs and delivering memorable in-store experiences.
2. Support colleagues and team members in the boutique.
3. Ensure an omnichannel sales approach to enhance client experiences across all touchpoints.
4. Propose innovative ideas to boost sales, including merchandising, events, and product mix.
5. Act as a passionate Brand Ambassador, embodying TAG Heuer’s brand DNA at events and in the boutique.
6. Achieve individual clienteling objectives, leveraging provided tools for outreach and appointments.
7. Ensure qualitative client data collection and utilize data to personalize client interactions.
8. Communicate brand stories and technical details to build trust and long-lasting client relationships.
9. Contribute to daily operations under boutique management supervision, including inventory and store procedures.
10. Utilize tools such as CEGID and Salesforce effectively, and perform visual merchandising tasks.
11. Coordinate aftersales operations until the return of the watch.
12. Adhere to guidelines related to grooming, attitudes, and visual merchandising.
13. Contribute to a positive, inclusive, and supportive work environment.
14. Ensure compliance with internal control policies.

1. Knowledge of luxury retail environment
2. Passion for watches, lifestyle trends, new technologies, and sports
3. Fluency in English and the local language; a third language is advantageous

1. Proficient selling skills including client discovery, product presentation, and sales closing
2. Understanding of sales KPIs such as traffic, conversion, and sales value
3. Knowledge of clienteling KPIs
4. Familiarity with digital tools and brand retail procedures
5. Client-centric mindset with a focus on recruiting and nurturing long-term client relationships
6. Excellent interpersonal and communication skills
7. Energetic, self-motivated, and results-oriented
8. Adaptable and flexible with a team spirit
9. High integrity and transparency
10. Digitally savvy and a fast learner

Minimum of 3 years in a similar role within the luxury retail sector.

Access to exclusive training and development opportunities, fostering a growth mindset. Participation in Employee Resource Groups supporting diversity and inclusion.

TAG Heuer promotes a culture of diversity and inclusion, encouraging individuals from all backgrounds to contribute to a dynamic and innovative workplace. The brand supports a community-oriented environment, providing a safe space for all employees to thrive.