TAG Heuer Senior Client Advisor

London • UK

Monday, November 10, 2025

TAG Heuer, a prestigious brand within the LVMH Watches & Jewellery division, is renowned for its iconic luxury timepieces. As part of the LVMH conglomerate, TAG Heuer offers unparalleled opportunities for professional growth and development, fostering an environment that values diversity, inclusion, and equal opportunity. The brand supports a variety of Employee Resource Groups, promoting a community-oriented workplace culture that empowers individuals from all backgrounds.

1. Drive sales performance on the boutique floor, achieving sales targets through effective selling techniques and collaboration.
2. Support colleagues and team members to enhance the boutique's overall performance.
3. Ensure a seamless omnichannel client experience by considering all customer touchpoints.
4. Propose innovative ideas to boost sales, including merchandising and event planning.
5. Act as a passionate Brand Ambassador, embodying TAG Heuer's DNA at events and within the boutique.
6. Achieve individual clienteling objectives by leveraging provided tools and resources.
7. Collect and utilize client data to personalize interactions and grow the business.
8. Communicate the brand story and technical details to build trust and long-lasting client relationships.
9. Contribute to daily operational processes, including inventory and cash management, under boutique management supervision.
10. Utilize tools such as CEGID and Salesforce effectively, and perform Visual Merchandising tasks.
11. Coordinate aftersales operations to ensure client satisfaction.
12. Adhere to grooming, attitude, and Visual Merchandising guidelines.
13. Foster a positive, inclusive, and supportive work environment.
14. Maintain store standards and ensure compliance with internal control policies.

1. Fluency in English and the local language; a third language is advantageous.
2. In-depth knowledge of the luxury retail environment and a passion for watches, lifestyle trends, and new technologies.
3. Understanding of sales and clienteling KPIs.
4. Familiarity with digital tools and retail procedures.

1. Exceptional selling skills, including client discovery, product presentation, and sales closing.
2. Strong interpersonal and communication skills.
3. Energetic, self-motivated, and results-oriented.
4. Adaptability and flexibility in a dynamic environment.
5. Team spirit, integrity, and transparency.
6. Excellent presentation skills and ability to represent the brand externally.
7. Digitally savvy and a fast learner.

A minimum of 3 years of experience in a similar luxury retail environment is required.

The position offers access to exclusive training and development opportunities, fostering a growth mindset. Employees are encouraged to participate in various Employee Resource Groups, promoting a diverse and inclusive workplace.

TAG Heuer promotes a vibrant and inclusive workplace culture, emphasizing community building and providing a safe space for all employees. The brand is committed to fostering diversity and inclusion, supporting various Employee Resource Groups to empower individuals from all backgrounds.