TAG Heuer Senior Client Advisor

TAG Heuer, a prestigious member of the LVMH Watches & Jewellery division, is renowned for its iconic luxury timepieces. As part of the LVMH conglomerate, TAG Heuer offers unparalleled opportunities for professional growth within a dynamic and inclusive environment. The brand is committed to fostering diversity and equal opportunities, supporting various Employee Resource Groups to empower its workforce.

1. Drive boutique sales by achieving individual KPIs and delivering exceptional in-store experiences.
2. Support and collaborate with colleagues to enhance team performance.
3. Utilize omnichannel sales strategies to optimize client experiences across all touchpoints.
4. Innovate sales approaches through merchandising, events, and product mix proposals.
5. Act as a passionate Brand Ambassador, embodying TAG Heuer's DNA at events and in the boutique.
6. Achieve clienteling objectives by leveraging available tools to build personal client connections.
7. Ensure accurate client data collection and use it to personalize client interactions.
8. Communicate the brand story and technical details to build trust and long-lasting client relationships.
9. Contribute to daily operational processes, including inventory, cash handling, and store procedures.
10. Utilize tools such as CEGID and Salesforce effectively, and perform visual merchandising tasks.
11. Coordinate aftersales operations and ensure compliance with grooming and visual merchandising guidelines.
12. Foster a positive, inclusive, and supportive work environment.
13. Maintain store standards and ensure adherence to internal control policies.

1. Minimum of 2 years of experience in a luxury retail environment.
2. Fluency in English and the local language; a third language is advantageous.

1. Strong selling skills, including client discovery, product presentation, and sales closing.
2. Understanding of sales and clienteling KPIs.
3. Proficiency in digital tools and retail procedures.
4. Client-centric mindset with a focus on client recruitment and retention.
5. Excellent interpersonal and communication skills.
6. Energetic, self-motivated, and results-oriented.
7. Adaptable, flexible, and innovative.
8. Team spirit with high integrity and transparency.
9. Ability to represent the brand with excellent presentation skills.
10. Digitally savvy and a fast learner.

A minimum of 2 years of experience in luxury retail is required.

The position offers exclusive training and development opportunities, fostering a growth mindset and professional advancement within a supportive and inclusive environment.

TAG Heuer promotes a culture of diversity and inclusion, encouraging individuals from all backgrounds to apply. The brand supports a variety of Employee Resource Groups, creating a community-focused workplace that values empowerment and inclusivity.