TAG Heuer Quality Manager

Tramelan • Switzerland

Tuesday, August 19, 2025

ArteCad SA, established in 1885 and located in Tramelan, is a pioneering dial manufacturing company, renowned for integrating comprehensive dial and applique production expertise. Equipped with state-of-the-art, adaptable industrial tools, ArteCad is capable of producing a wide range of dials, from the simplest to the most intricate designs. Since 2011, ArteCad has been part of TAG Heuer - LVMH Swiss Manufactures SA, supplying numerous prestigious Swiss watchmaking brands, both within and outside the Group.

1. Develop, implement, maintain, and enhance the Quality Management System (QMS) in compliance with Swiss watchmaking industry standards and specific requirements.
2. Manage quality documentation including procedures, work instructions, forms, and records.
3. Ensure regulatory and normative compliance related to product quality and conformity.
4. Plan, organize, and conduct internal and external audits.
5. Monitor and analyze key quality performance indicators (KPIs) and implement continuous improvement plans.
6. Oversee the reliability laboratory, including UV testing and material analysis.
7. Lead a team of seven personnel.
8. Supervise quality control activities throughout all production stages, from raw material receipt to finished product shipment.
9. Ensure product compliance with technical and aesthetic specifications, control plans, and customer requirements.
10. Analyze non-conformities, defects, and customer complaints, identify root causes, and implement corrective and preventive actions.
11. Lead risk analyses (FMEA) and surveillance plans.
12. Manage measurement and control instruments (calibration, verification).
13. Collaborate with production, development, methods, and purchasing teams to improve processes, reduce non-quality costs, and optimize customer satisfaction.
14. Participate in the validation of new products and manufacturing processes.
15. Implement problem-solving tools.
16. Train and support teams in quality best practices.
17. Provide technical quality support to clients and suppliers.

1. Degree in Quality Engineering, Advanced Technician in Quality, or equivalent education.
2. Minimum 5 years of experience as a Quality Manager or in a similar role, preferably in the watchmaking industry.
3. Proficiency in watchmaking standards, quality management tools (FMEA, SPC, MSA, 8D, etc.), and quality control techniques (metrology, non-destructive testing).
4. Knowledge of materials and manufacturing processes used in watchmaking.
5. Familiarity with dimensional measurement instruments and quality management software.

1. Leadership and ability to unite and motivate a team.
2. Rigor, method, organizational and prioritization skills.
3. Analytical mindset, problem-solving aptitude, and decision-making capability.
4. Excellent written and verbal communication skills.
5. Client and results-oriented.
6. Proactive, innovative, and process improvement capability.
7. Proficiency in French and English.

Minimum 5 years of experience in a quality management role, ideally within the watchmaking industry.

Degree in Quality Engineering or equivalent.

Flexible working arrangements with a hybrid model.

ArteCad SA, as part of the prestigious TAG Heuer and LVMH Group, fosters a culture of innovation and excellence, emphasizing quality and craftsmanship in the luxury watchmaking sector. The company values leadership, teamwork, and continuous improvement, providing an environment where employees are encouraged to develop their skills and contribute to the brand's legacy.