TAG Heuer Operations Manager

Springfield • USA

Tuesday, October 21, 2025

TAG Heuer, a prestigious name in the luxury watch industry, is part of the esteemed LVMH Group, renowned for its commitment to excellence and innovation. As an employer, TAG Heuer offers a dynamic and inclusive environment, fostering creativity and professional growth within the luxury sector.

1. Manage the daily operations of the After Sales Service, ensuring smooth workflows and adherence to brand standards.
2. Oversee and participate in the entire watch repair cycle, from receiving and tracking incoming packages to managing outgoing deliveries using the Pro Concept system.
3. Accurately record all repair data, including customer information, watch details, and repair requirements, into the Pro Concept system.
4. Generate accurate and timely repair estimates for both quartz and mechanical watches.
5. Communicate repair estimates to clients promptly and professionally, ensuring customer satisfaction.
6. Assign watch repairs to the team, pick and allocate required parts, and closely monitor repair output and quality control.
7. Participate in regular phone calls with the After Sales Service customer care center to provide updates on pending repairs and address customer inquiries.
8. Generate accurate invoices for customers upon completion of repairs.
9. Maintain accurate spare parts inventory through periodic cycle counts and reconciliations, and proactively order parts from Switzerland as needed.

1. Self-motivated and able to work independently with minimal supervision.
2. Excellent organizational and time-management skills with the ability to prioritize and manage multiple projects simultaneously.
3. Strong attention to detail and a commitment to follow-through.
4. Exceptional customer service and interpersonal skills.
5. Proven ability to collaborate effectively with a team.
6. Excellent oral and written communication skills.
7. Entrepreneurial spirit with a hands-on approach.
8. Proficient in MS Office Suite (Word, Excel).
9. Demonstrated ability to learn new software programs quickly.
10. Strong understanding of technical products or aptitude to learn.
11. Bachelor's degree preferred.
12. Retail jewelry store management experience preferred; OR at least 3-4 years of relevant office management experience in a production-driven environment.

1. Operational leadership
2. Repair cycle management
3. Data entry and system management
4. Estimate generation
5. Customer communication
6. Team management and coordination
7. Customer care liaison
8. Invoicing
9. Inventory management

Minimum 3 years of relevant office management experience in a production-driven environment.

Bachelor's degree preferred.

At TAG Heuer, employees are offered a generous and comprehensive benefits package including medical insurance, bonus or commission structure, paid time off, retail holiday pay, 401k, automatic employee contribution, employee assistance programs, and more.

TAG Heuer values diversity and provides equal employment opportunities to all employees and applicants. The company fosters an inclusive environment where creativity and innovation are encouraged, ensuring a workplace that respects and values individual differences.