TAG Heuer Customer Service Estimation Team Manager

TAG Heuer, a prestigious brand within the LVMH Watches & Jewellery division, offers unparalleled opportunities to engage with some of the world's most iconic luxury timepieces. As part of the LVMH conglomerate, TAG Heuer is committed to fostering a diverse and inclusive workplace, providing employees with access to exclusive training and development resources.

1. Manage and develop the TAG Heuer Estimation Team to ensure high standards of after-sales service.
2. Provide a customer-focused, knowledgeable aftersales administrative service to clients, trade partners, and internal teams.
3. Resolve and support administrative inquiries efficiently, maintaining strong communication channels with internal teams.
4. Assess complex repair queries and provide technical advice, ensuring client satisfaction and brand loyalty.
5. Handle client dissatisfaction and escalations with care, adhering to brand guidelines.
6. Liaise effectively with internal teams to ensure optimal customer outcomes.
7. Maintain accurate records of client interactions and manage team workloads.
8. Act as a TAG Heuer brand ambassador, building effective relationships with trade partners and embodying brand values.
9. Monitor team performance and delegate tasks to meet deadlines and targets.
10. Identify training opportunities and support the development of team members.

1. Customer service team leader experience, ideally within a luxury or technical field.
2. Ability to manage, support, and develop team members and processes.
3. In-depth technical product knowledge and ability to communicate it enthusiastically.

1. Excellent interpersonal and communication skills.
2. Problem-solving skills and commitment to results.
3. Ability to work under pressure and manage client expectations with empathy.
4. Proficiency in using various systems to manage records and produce reports.
5. Client-centric mindset focused on relationship building.

Minimum 3 years of experience in a customer service leadership role, preferably within the luxury or technical sector.

TAG Heuer offers a dynamic work environment with opportunities for professional growth and development. Employees have access to a variety of Employee Resource Groups, fostering a sense of community and inclusivity.

TAG Heuer, as part of the LVMH group, champions diversity and inclusion, encouraging employees from all backgrounds to thrive. The company promotes a collaborative and supportive workplace culture, emphasizing personal and professional growth.