TAG Heuer Customer Service Assistant

Pforzheim • Germany

Tuesday, June 17, 2025

TAG Heuer, a prestigious brand within the LVMH Group, is renowned for its avant-garde approach to luxury watchmaking. As part of the Watches & Jewellery division, TAG Heuer offers a dynamic and innovative work environment, fostering growth and excellence in the luxury sector.

1. Act as the liaison between customers and the TAG Heuer repair department, managing written correspondence and telephone communication with end customers and jewelers.
2. Ensure the administrative process is seamless, including the preparation of cost estimates and invoices, tracking of goods and shipments, and conducting statistical evaluations.
3. Communicate and collaborate effectively with the headquarters in Switzerland.
4. Coordinate with logistics for the dispatch of spare parts and repairs.

1. Completed commercial training or equivalent qualification.
2. Minimum of 3 years of professional experience in an international environment, preferably in customer service or client-facing roles.

1. Fluent in German and English; proficiency in French is advantageous.
2. Excellent communication skills with a strong service orientation.
3. Independent and precise working style with a proactive approach.
4. Proficient in MS Office applications.

A minimum of three years of experience in an international work setting, ideally within customer service or client interaction roles.

Completed commercial training or equivalent qualification.

The position offers a modern office environment with 30 vacation days per year, employer-supported pension plan, 50% employer subsidy for bicycle leasing, full coverage of the Deutschlandticket, meal vouchers, and employee discounts within the LVMH brand universe. Comprehensive training in watchmaking, annual performance reviews, and personal development opportunities are also provided. Additional benefits include five fully paid sick days per year for child illness, a supportive and familial work atmosphere, and a monthly kindergarten subsidy of €100.

TAG Heuer promotes an open and familial work culture, characterized by a first-name basis communication style. The company values innovation, precision, and excellence, providing a supportive environment for professional growth and development.