TAG Heuer Customer Service Assistant

Pforzheim Germany

Monday, January 20, 2025

TAG Heuer, a distinguished brand within the prestigious LVMH conglomerate, is renowned for its avant-garde approach to luxury watchmaking. As an employer, TAG Heuer offers a dynamic and innovative environment where creativity and precision are celebrated. The brand is committed to fostering a culture of excellence and providing its employees with opportunities for professional growth within the expansive LVMH ecosystem.

1. Serve as the primary liaison between customers and the repair department, managing written correspondence and phone communications with end customers and jewelers.
2. Ensure the seamless execution of administrative processes, including the preparation of cost estimates and invoices, tracking of goods and shipments, and conducting statistical analyses.
3. Facilitate communication and collaboration with the headquarters in Switzerland.
4. Coordinate with logistics to dispatch spare parts and manage repairs.

1. Completed commercial training or equivalent qualification.
2. Minimum of three years of professional experience in an international setting, preferably in customer service or client-facing roles.

1. Fluency in German and English is essential; proficiency in French is advantageous.
2. Strong communication skills with a high level of service orientation.
3. Ability to work independently with meticulous attention to detail and a proactive approach.
4. Proficiency in MS Office applications.

A minimum of three years of professional experience in an international environment, ideally within customer service or client relations.

Completed commercial training or equivalent qualification.

The position offers a modern office environment with 30 vacation days per year, employer-supported pension plans, a 50% subsidy on bicycle leasing, full coverage of the Deutschlandticket, meal vouchers, and employee discounts within the LVMH brand universe. Additionally, comprehensive training in horology through the TAG Heuer App Learning Lab, annual performance reviews, personalized career development, five fully paid child sick days per year, a supportive and familial work atmosphere, and a €100 monthly kindergarten subsidy are provided.

TAG Heuer prides itself on cultivating an open and familial work environment characterized by a culture of mutual respect and collaboration. The brand encourages a 'Duz' culture, promoting a sense of community and approachability among colleagues. Employees are empowered to innovate and excel, supported by a robust framework for personal and professional development.