TAG Heuer Customer Service Administrator

LVMH Watch & Jewellery UK, a distinguished division of the globally renowned LVMH conglomerate, offers an unparalleled opportunity to work within the luxury goods sector. The company is committed to delivering exceptional client experiences and upholding the prestigious reputation of its esteemed watch brands.

1. Provide knowledgeable, empathetic, and professional communication to Zenith clients via calls and emails, advising on repair turnaround times, costs, and technical information.
2. Offer a proactive service to clients, ensuring efficient resolution of issues.
3. Handle client dissatisfaction and escalations with care and in accordance with brand guidelines.
4. Provide accurate information and advice regarding product repair and services.
5. Develop relationships with clients and retail partners.
6. Collaborate with internal and external teams to gather information for client requests.
7. Utilize bespoke systems to process customer repairs and provide detailed information.
8. Meet deadlines and Service Level Agreements (SLAs) while maintaining a standard of excellence.
9. Maintain and expand product and systems knowledge, including attending training sessions.
10. Oversee the forwarding of vintage watches to a specialist workshop at headquarters.
11. Enhance brand knowledge and seek technical support to effectively respond to client inquiries.
12. Assist with additional administrative duties to support the Customer Service department.

1. Minimum 3 years of experience in a customer-focused role, handling detailed queries via phone, email, and online.
2. Experience in the luxury sector, preferably with a luxury brand.
3. Passion for luxury timepieces.

1. Excellent interpersonal and communication skills across email, phone, and in-person interactions.
2. Strong problem-solving skills and a commitment to achieving results.
3. Ability to work well under pressure and manage client expectations with empathy and care.
4. Proficient PC user with the ability to understand and manage various systems.
5. Organized and driven to complete tasks within appropriate timeframes.
6. Professionalism, conscientiousness, and reliability.

Minimum 3 years of experience in a customer-focused role, ideally within the luxury field.

Competitive salary, pension, and benefits package.

Comprehensive benefits package including pension and other perks.

The workplace culture at LVMH Watch & Jewellery UK is characterized by a commitment to excellence, a client-centric focus, and a dedication to maintaining the prestigious reputation of its luxury brands. Employees are encouraged to develop their skills and knowledge, fostering an environment of continuous improvement and professional growth.