TAG Heuer Customer Service Administrator

Manchester • UK

Wednesday, November 19, 2025

TAG Heuer, a distinguished member of the LVMH Watches & Jewellery division, offers a unique opportunity to engage with some of the world's most iconic luxury timepieces. As part of the LVMH conglomerate, TAG Heuer provides employees with access to unparalleled training and development resources, fostering a culture of curiosity and growth. The company is committed to diversity and inclusion, supporting a variety of Employee Resource Groups to empower and create a safe space for all employees.

1. Administer the process for TAG Heuer timepieces received at the service centre for maintenance or repair.
2. Accurately register client timepieces onto the bespoke database.
3. Assess client repair requests and action them according to internal processes.
4. Conduct thorough visual examinations of timepieces to determine repair requirements.
5. Collaborate with internal departments to obtain necessary technical information.
6. Update the database with relevant information to produce detailed estimates for clients.
7. Provide exceptional client experiences through accurate data input and product knowledge.
8. Meet determined deadlines while maintaining a standard of excellence.
9. Undertake additional departmental duties as needed.
10. Develop and maintain current product and systems knowledge.
11. Support team development and attend required trainings.
12. Ensure outstanding service is offered to all clients as a Brand Ambassador.
13. Embody brand values and actively develop brand knowledge.

1. GCSE, A Level or NVQ qualifications
2. Experience in an administration role
3. Knowledge of and ability to use various computer systems

1. Excellent interpersonal and communication skills
2. Problem-solving skills and commitment to producing results
3. Ability to work well under pressure and manage client expectations with empathy
4. Confident PC user with ability to manage and maintain accurate records
5. Client-centric mindset focused on maintaining and building client relationships
6. Organized and driven to complete tasks within appropriate timeframes
7. Ability to prioritize and plan workload in accordance with team goals
8. Flexibility to work to changing deadlines and as part of a team
9. Professionalism, conscientiousness, and reliability
10. Appreciation of luxury customer service and brand values

Experience in an administration role, ideally within a luxury or technical field.

GCSE, A Level or NVQ qualifications

Competitive salary, pension, and benefits package.

The role offers a comprehensive benefits package, including access to exclusive training and development opportunities, fostering a growth mindset.

TAG Heuer promotes a culture of excellence, diversity, and inclusion, encouraging employees from all backgrounds to apply. The company supports various Employee Resource Groups to empower and create a supportive community within the workplace.