TAG Heuer Client Services Advisor

TAG Heuer, a distinguished name in the luxury watch industry, is part of the LVMH Group, a global leader in luxury goods. The brand is renowned for its innovative spirit and commitment to excellence, offering employees a dynamic environment where creativity and precision are paramount. As an employer, TAG Heuer provides opportunities for growth within a prestigious network of luxury brands.

1. Provide white-glove service via multiple communication channels, ensuring prompt and personalized responses.
2. Address a wide range of customer inquiries, consistently exceeding expectations.
3. Monitor and follow up on customer interactions to ensure complete resolution and satisfaction.
4. Cultivate long-term relationships with key clients, offering bespoke solutions.
5. Leverage customer insights to personalize interactions and curate exclusive experiences.
6. Implement strategic clienteling techniques to enhance customer loyalty and drive sales.
7. Embody the brand's values and act as a knowledgeable brand ambassador.
8. Analyze customer issues and employ effective troubleshooting techniques.
9. Document all customer interactions within the CRM system accurately.
10. Identify opportunities for upselling and cross-selling to drive revenue growth.
11. Share insights and recommendations for service process improvements.

1. Beginner-level experience in customer service or related field.
2. Strong understanding of luxury brand representation and clienteling techniques.

1. Exceptional communication and interpersonal skills.
2. Proficiency in CRM systems and data management.
3. Ability to analyze customer feedback and identify improvement areas.
4. Strong problem-solving and critical thinking abilities.
5. Sales acumen and ability to identify revenue opportunities.

Beginner-level experience in customer service or related field is required.

Employees enjoy a comprehensive benefits package, including health insurance, retirement plans, and opportunities for professional development within the LVMH Group.

TAG Heuer fosters a culture of innovation and excellence, encouraging employees to embrace creativity and precision. The workplace environment is collaborative, with a strong emphasis on teamwork and continuous improvement, reflecting the brand's commitment to luxury and quality.