TAG Heuer Client Services Advisor
TAG Heuer, a distinguished brand within the Watches & Jewellery division, is renowned for its precision and innovation in timepieces. As part of a larger conglomerate, TAG Heuer benefits from the robust support and resources of its parent company, positioning it as a leader in the luxury watch industry. The brand is committed to excellence, offering a dynamic and rewarding environment for its employees.
- Provide white-glove service through various communication channels, ensuring prompt and personalized responses.
- Address a wide range of customer inquiries related to products, services, and account management, consistently exceeding expectations.
- Monitor and follow up on customer interactions to ensure complete resolution and ongoing satisfaction.
- Cultivate and nurture long-term relationships with key clients, anticipating their needs and offering bespoke solutions.
- Leverage customer preferences and feedback to personalize interactions and curate exclusive experiences.
- Analyze customer feedback to identify areas for improvement in service processes and customer experience.
- Collaborate with Sales, Operations, and other departments to ensure a seamless customer experience.
- Participate in team meetings, sharing best practices and contributing to a positive team environment.
- Meet or exceed key performance indicators related to customer satisfaction and sales performance.
- Proven experience in a customer service role with a track record of exceeding customer expectations.
- Exceptional interpersonal and communication skills, both written and verbal.
- Superior organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Demonstrated sales acumen and a proactive approach to identifying sales opportunities.
- Strong analytical and problem-solving skills.
- Proficiency in CRM systems and customer service platforms.
Beginner level experience in customer service roles, preferably within the luxury sector.
Employees enjoy a supportive team environment with opportunities for professional growth and development within the luxury fashion industry.
TAG Heuer fosters a culture of excellence and innovation, encouraging employees to embrace continuous learning and collaboration. The brand values proactive problem-solving and a commitment to delivering exceptional customer experiences.


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