TAG Heuer Client Advisor

New York • USA

Tuesday, March 25, 2025

TAG Heuer, a distinguished brand within the Watches & Jewellery division, is renowned for its avant-garde Swiss watchmaking. As part of the LVMH Group, TAG Heuer offers a dynamic and innovative environment, fostering creativity and excellence in luxury retail.

1. Drive sales performance by achieving individual and boutique sales targets through effective selling techniques and collaboration.
2. Enhance the client experience by maintaining a focus on omnichannel sales and delivering memorable in-store services.
3. Support colleagues and team members in achieving boutique objectives.
4. Propose innovative ideas to boost sales, including merchandising, events, and product mix strategies.
5. Act as a passionate Brand Ambassador, embodying TAG Heuer's brand DNA at events and within the boutique.
6. Achieve individual clienteling objectives by leveraging available tools for outreach and appointments.
7. Ensure high-quality client data collection and utilize this data to personalize client interactions.
8. Communicate the brand story and technical details to build trust and foster long-lasting client relationships.
9. Contribute to daily operational processes, including inventory, cash handling, and store opening and closing procedures.
10. Utilize tools such as CEGID and Salesforce effectively, and perform visual merchandising tasks.
11. Coordinate aftersales operations to ensure client satisfaction.
12. Adhere to grooming, attitude, and visual merchandising guidelines.
13. Foster a positive, inclusive, and supportive work environment.
14. Ensure compliance with internal control policies.

1. Minimum of 3 years of experience in a luxury retail environment.
2. Fluency in English and the local language; a third language is advantageous.

1. Strong knowledge of luxury retail and clienteling KPIs.
2. Proficiency in selling skills, including client discovery, product presentation, and sales closing.
3. Understanding of digital tools and retail procedures.
4. Client-centric mindset with excellent interpersonal and communication skills.
5. Energetic, self-motivated, and results-oriented.
6. Ability to adapt to changes and propose innovative solutions.
7. Team spirit with high integrity and transparency.
8. Digitally savvy with strong presentation skills.

A minimum of 3 years in luxury retail, with a focus on client engagement and sales performance.

The position offers a comprehensive benefits package, including medical insurance, a bonus or commission structure, paid time off, retail holiday pay, a 401k plan with automatic employee contributions, and employee assistance programs.

TAG Heuer values diversity and inclusivity, providing equal employment opportunities to all employees and applicants. The company fosters a culture of innovation, integrity, and excellence, ensuring a supportive and dynamic work environment.