TAG Heuer Client Advisor

TAG Heuer is a Swiss luxury watchmaker known for sporty, innovative timepieces and precision engineering. As part of the LVMH group, the Maison combines heritage craftsmanship with contemporary marketing and retail standards, operating flagship boutiques and retail partnerships worldwide.

1. Drive boutique sales and consistently meet individual KPIs through superior client engagement, storytelling, upselling and closing techniques.
2. Develop and maintain long-term client relationships via proactive clienteling, personalized outreach, appointment setting and follow-up.
3. Deliver an outstanding omnichannel client experience by leveraging all customer touchpoints and coordinating in-store and digital interactions.
4. Represent the brand at events and in public, communicating TAG Heuer’s history, DNA and product technicalities to build trust and affinity.
5. Execute daily boutique operations including inventory management, cash handling, security, store opening/closing and after-sales coordination until watch return.
6. Use and maintain front- and back-office retail tools (CEGID, Salesforce), ensuring accurate client data collection and CRM hygiene.
7. Implement visual merchandising standards (window animation, product presentation, catalogues) and adhere to grooming and conduct guidelines.
8. Contribute to a positive, inclusive team environment and ensure compliance with internal control and retail procedures.

1. Minimum 3 years’ experience in luxury retail or client-facing sales (watches, jewelry or high-end fashion preferred).
2. Fluent English; additional languages are a plus.
3. Demonstrated selling skills: client discovery, product presentation, objection handling, upselling and closing.
4. Strong knowledge or passion for watches, lifestyle trends, sports and related technologies.
5. Familiarity with retail metrics and KPIs (traffic, conversion, ASP, sales mix) and clienteling KPIs.
6. Digital literacy with experience using CRM and retail platforms; proficiency with CEGID and Salesforce preferred.
7. Ability to represent the Maison professionally in and outside the boutique; excellent interpersonal and communication skills.

1. CEGID
2. Salesforce
3. Clienteling
4. Omnichannel sales
5. Visual Merchandising (VM)
6. After-sales coordination
7. Sales KPIs (traffic, conversion, ASP, sales mix)
8. Retail procedures

Minimum three years of experience in luxury retail or client-facing sales roles, ideally with exposure to watches, jewelry or premium accessories and a track record of meeting sales targets.

High school diploma or equivalent required; vocational training or tertiary education in retail, luxury brand management, hospitality or a related field is a plus.

Medical insurance; commission and bonus structure; paid time off; retail holiday pay; 401(k) with automatic employee contribution; employee assistance programs.

The TAG Heuer boutique environment is performance-driven, energetic and client-centric, with a strong emphasis on teamwork and continuous improvement. Employees are expected to be brand ambassadors who combine a passion for watchmaking with event participation, digital engagement and an entrepreneurial approach to client development.