TAG Heuer Client Advisor

Miami • USA

Monday, July 28, 2025

TAG Heuer, a prestigious name in the luxury watch industry, is part of the esteemed LVMH Group, known for its commitment to excellence and innovation. As an employer, TAG Heuer offers a dynamic and inclusive work environment, fostering professional growth and a passion for luxury craftsmanship.

1. Drive sales performance by achieving sales targets through effective selling techniques and collaboration.
2. Enhance boutique sales and achieve objectives by focusing on personal KPIs and delivering exceptional in-store experiences.
3. Support colleagues and team members within the boutique environment.
4. Maintain an omnichannel sales approach to ensure optimal client experiences across all touchpoints.
5. Propose innovative ideas to boost sales, including merchandising, events, and product mix strategies.
6. Act as a passionate Brand Ambassador, embodying TAG Heuer's brand DNA both in-store and at events.
7. Achieve individual clienteling objectives by leveraging available tools for client outreach and appointments.
8. Ensure qualitative client data collection and utilize data to engage clients in a personalized manner.
9. Communicate the brand story and product advantages to build trust and long-lasting client relationships.
10. Contribute to daily operational processes under boutique management supervision, including inventory and security.
11. Utilize tools such as CEGID and Salesforce effectively and perform visual merchandising tasks.
12. Coordinate aftersales operations until product return.
13. Apply guidelines related to grooming, attitudes, and visual merchandising.
14. Foster a positive, inclusive, and supportive work environment.
15. Ensure compliance with internal control policies.

1. Minimum of 2 years of experience in a luxury retail environment.
2. Fluency in English and the local language; a third language is advantageous.
3. Strong knowledge and passion for watches, lifestyle trends, new technologies, and sports.

1. Proficient selling skills, including client discovery, product presentation, storytelling, upselling, and sales closing.
2. Understanding of sales KPIs such as traffic, conversion, and sales volume.
3. Knowledge of clienteling KPIs and digital tools.
4. Familiarity with brand DNA, history, and collections.
5. Competence with front and back-end retail tools and procedures.
6. Client-centric mindset focused on recruiting and nurturing long-term client relationships.
7. Excellent interpersonal and communication skills.
8. Energetic, self-motivated, and results-oriented.
9. Adaptable and flexible with a team spirit and high integrity.
10. Digitally savvy and a fast learner.

Minimum of 2 years in a luxury retail environment.

Salary ranges from $19.00 to $22.00 per hour, plus commission and quarterly bonus.

The position offers a comprehensive benefits package, including medical insurance, paid time off, retail holiday pay, 401k with automatic employee contribution, and employee assistance programs.

TAG Heuer promotes a culture of diversity and inclusion, providing equal employment opportunities to all employees. The company values integrity, transparency, and a collaborative spirit, ensuring a supportive and dynamic workplace.