TAG Heuer Client Advisor

TAG Heuer, a prestigious brand within the LVMH Watches & Jewellery division, offers a unique opportunity to engage with some of the world's most iconic luxury timepieces. As part of the LVMH family, employees benefit from a commitment to diversity, inclusion, and professional development, supported by various Employee Resource Groups that foster a community-oriented workplace.

1. Drive boutique sales by achieving personal KPIs and delivering exceptional in-store experiences.
2. Support colleagues and team members in the boutique environment.
3. Utilize omnichannel sales strategies to enhance client experiences across all touchpoints.
4. Propose innovative ideas to boost sales, including merchandising and event planning.
5. Act as a passionate Brand Ambassador, embodying TAG Heuer's brand DNA at events and in the boutique.
6. Achieve individual clienteling objectives through effective outreach and appointment management.
7. Ensure high-quality client data collection and leverage this data to personalize client interactions.
8. Communicate the brand story and technical details to build trust and long-lasting client relationships.
9. Contribute to daily operational processes, including inventory management and store opening/closing procedures.
10. Utilize tools such as CEGID and Salesforce effectively and perform visual merchandising tasks.
11. Coordinate aftersales operations and ensure compliance with grooming and visual merchandising guidelines.
12. Foster a positive, inclusive, and supportive work environment.
13. Ensure compliance with internal control policies.

1. Minimum of 2 years of experience in a luxury retail environment.
2. Fluency in English and the local language; a third language is advantageous.
3. Knowledge and passion for watches, lifestyle trends, new technologies, and sports.

1. Strong selling skills, including client discovery, product presentation, and sales closing.
2. Understanding of sales KPIs such as traffic, conversion, and sales volume.
3. Proficiency with digital tools and clienteling KPIs.
4. Client-centric mindset with a focus on client recruitment and relationship building.
5. Excellent interpersonal and communication skills.
6. Energetic, self-motivated, and results-oriented.
7. Adaptability and flexibility in a dynamic environment.
8. Team spirit with high integrity and transparency.
9. Ability to represent the brand with excellent presentation skills.
10. Digitally savvy and a fast learner.

A minimum of 2 years in a luxury retail environment is required.

Employees enjoy access to exclusive training and development opportunities, fostering a growth mindset. The company promotes diversity and inclusion through various Employee Resource Groups.

TAG Heuer fosters a culture of inclusivity and diversity, encouraging individuals from all backgrounds to apply. The company supports a community-oriented workplace with a commitment to equal opportunities and professional growth.