TAG Heuer Client Advisor

London • UK

Wednesday, April 30, 2025

TAG Heuer, a prestigious name within the LVMH Watches & Jewellery division, offers a unique opportunity to engage with some of the most iconic luxury timepieces globally. As part of the LVMH family, employees benefit from a rich heritage of luxury and innovation, with access to exclusive training and development opportunities designed to foster a growth mindset and empower individuals.

1. Drive boutique sales by achieving personal sales targets through effective selling techniques and collaboration.
2. Support colleagues and team members in achieving collective sales goals.
3. Ensure an exceptional client experience by considering all omnichannel touchpoints.
4. Propose innovative ideas to enhance sales, including merchandising and events.
5. Act as a passionate Brand Ambassador, embodying TAG Heuer's brand DNA at events and in everyday interactions.
6. Achieve individual clienteling objectives by leveraging available tools for outreach and appointments.
7. Collect and utilize qualitative client data to personalize client interactions and grow the business.
8. Communicate the brand story and technical details effectively to build trust and long-lasting client relationships.
9. Contribute to daily operational processes, including inventory, cash handling, and store opening/closing procedures.
10. Utilize tools such as CEGID and Salesforce effectively, and perform visual merchandising tasks.
11. Coordinate aftersales operations and ensure compliance with grooming, attitudes, and visual merchandising guidelines.
12. Foster a positive, inclusive, and supportive work environment.
13. Ensure compliance with internal control policies.

1. Minimum 2 years of experience in a luxury retail environment.
2. Fluency in English and the local language; proficiency in a third language is advantageous.
3. Knowledge and passion for watches, lifestyle trends, new technologies, and sports.

1. Strong selling skills, including client discovery, product presentation, storytelling, upselling, and sales closing.
2. Understanding of sales KPIs such as traffic, conversion, and sales volume/value.
3. Proficiency in digital tools and clienteling KPIs.
4. Client-centric mindset with a focus on client recruitment and relationship nurturing.
5. Excellent interpersonal and communication skills.
6. Energetic, self-motivated, and results-oriented.
7. Adaptability and flexibility in a dynamic environment.
8. Team spirit with high integrity and transparency.
9. Ability to represent the brand with excellent presentation skills.
10. Digitally savvy with a fast learning ability and attention to detail.

A minimum of 2 years of experience in a luxury retail environment is required.

Employees enjoy a supportive and inclusive work environment with access to various Employee Resource Groups, such as EllesVMH, LVMHPride, and LEAD, promoting diversity and community building.

TAG Heuer fosters a culture of inclusivity and diversity, encouraging individuals from all backgrounds to apply. The company is committed to equal opportunities and supports a variety of Employee Resource Groups to empower and create a safe space for all employees.