TAG Heuer Client Advisor

London • UK

Monday, April 14, 2025

TAG Heuer, a distinguished member of the LVMH Watches & Jewellery division, stands as a beacon of luxury and innovation in the horological world. As part of the esteemed LVMH conglomerate, TAG Heuer offers unparalleled opportunities for professional growth and development, fostering a culture of excellence and creativity within the luxury fashion industry.

1. Drive sales performance by achieving and surpassing sales targets through effective selling techniques and collaboration with team members.
2. Enhance boutique sales by focusing on key performance indicators and delivering exceptional in-store experiences.
3. Support colleagues and team members in achieving collective boutique objectives.
4. Implement omnichannel sales strategies to ensure a seamless client experience across all touchpoints.
5. Propose innovative ideas to boost sales, including merchandising, events, and product mix.
6. Act as a passionate Brand Ambassador, embodying TAG Heuer's brand DNA at events and in daily interactions.
7. Achieve individual clienteling objectives by leveraging available tools and resources.
8. Ensure accurate client data collection and utilize this data to personalize client interactions and grow business opportunities.
9. Communicate the brand story and technical details effectively to build trust and long-lasting client relationships.
10. Contribute to daily operational excellence under the guidance of boutique management, including inventory, cash handling, and store maintenance.
11. Utilize tools such as CEGID and Salesforce for effective operations and visual merchandising.
12. Coordinate aftersales operations to ensure seamless service delivery.
13. Adhere to grooming, attitude, and visual merchandising guidelines to maintain brand standards.
14. Foster a positive, inclusive, and supportive work environment.
15. Ensure compliance with internal control policies.

1. Minimum of 2 years' experience in a luxury retail environment.
2. Fluency in English and the local language; a third language is advantageous.
3. Strong understanding of luxury retail procedures and clienteling KPIs.

1. Proficient selling skills, including client discovery, product presentation, and sales closing.
2. Excellent interpersonal and communication skills.
3. Energetic, self-motivated, and results-oriented.
4. Adaptable and flexible with a strong team spirit.
5. Digitally savvy with a keen interest in new trends and technologies.

A minimum of 2 years of experience in a luxury retail environment is required, with a focus on client engagement and sales performance.

Employees will benefit from exclusive training and development opportunities, fostering a growth mindset and professional advancement within the luxury fashion industry.

TAG Heuer and LVMH are committed to fostering an inclusive and diverse workplace. The company supports various Employee Resource Groups, promoting empowerment and inclusivity across all levels. The culture is one of collaboration, innovation, and respect, encouraging employees to build a community and a safe space within the workplace.