TAG Heuer Client Advisor

London • UK

Friday, April 4, 2025

TAG Heuer, a distinguished member of the LVMH Watches & Jewellery division, offers an unparalleled opportunity to engage with some of the world's most iconic luxury timepieces. As part of the LVMH family, employees benefit from the conglomerate's commitment to excellence, innovation, and diversity, providing a dynamic environment for professional growth and development.

1. Drive sales performance by achieving sales targets through effective selling techniques and collaboration on the sales floor.
2. Support colleagues and team members within the boutique to enhance overall performance.
3. Implement omnichannel sales strategies to ensure a seamless client experience across all touchpoints.
4. Propose innovative ideas to boost sales, including merchandising, events, and product mix.
5. Act as a passionate Brand Ambassador, embodying TAG Heuer's brand DNA both in-store and at events.
6. Achieve individual clienteling objectives by leveraging available tools for client outreach and appointments.
7. Ensure high-quality client data collection and utilize this data to personalize client interactions and grow the business.
8. Communicate the brand story and technical details in an engaging manner to build trust and long-lasting client relationships.
9. Contribute to daily operational processes, including inventory, cash management, and store opening and closing procedures.
10. Utilize tools such as CEGID and Salesforce effectively and perform visual merchandising tasks.
11. Coordinate aftersales operations until the return of the watch.
12. Adhere to guidelines related to grooming, attitude, and visual merchandising.
13. Foster a positive, inclusive, and supportive work environment.
14. Maintain store upkeep and ensure compliance with internal control policies.

1. Minimum of 2 years of experience in a luxury retail environment.
2. Fluency in English and the local language; a third language is advantageous.

1. Strong selling skills, including client discovery, product presentation, storytelling, upselling, and sales closing.
2. Understanding of sales KPIs such as traffic, conversion, and sales volume and value.
3. Knowledge of clienteling KPIs and digital tools.
4. Client-centric mindset with a focus on recruiting and nurturing long-term client relationships.
5. Excellent interpersonal and communication skills.
6. Energetic, self-motivated, and results-oriented.
7. Ability to adapt to changes and propose new ideas and solutions.
8. Team spirit, high integrity, and transparency.
9. Ability to represent the brand effectively in and outside the store.

A minimum of 2 years of experience in a luxury retail environment is required.

Employees benefit from exclusive training and development opportunities, fostering a growth mindset. The company supports a variety of Employee Resource Groups, promoting diversity and inclusion.

TAG Heuer and LVMH are committed to fostering a diverse and inclusive workplace, encouraging applications from individuals of all backgrounds and abilities. The company supports a variety of Employee Resource Groups, creating a community-focused and safe environment for all employees.