TAG Heuer Client Advisor

London • UK

Monday, March 24, 2025

TAG Heuer, a distinguished member of the LVMH Watches & Jewellery division, is renowned for its iconic luxury timepieces. As part of the LVMH conglomerate, TAG Heuer offers unparalleled opportunities for professional growth, supported by a commitment to diversity and inclusion. The brand encourages a collaborative and innovative work environment, fostering a community that values empowerment and inclusivity.

1. Drive sales performance by achieving sales targets through effective selling techniques and collaboration on the sales floor.
2. Support colleagues and team members within the boutique to enhance overall performance.
3. Maintain an omnichannel sales approach to ensure an optimal client experience across all touchpoints.
4. Propose innovative ideas to boost sales, including merchandising, events, and product mix.
5. Act as a passionate Brand Ambassador, embodying TAG Heuer's brand DNA at events and in the boutique.
6. Achieve individual clienteling objectives by leveraging available tools for client outreach and appointments.
7. Ensure qualitative client data collection and utilize this data to personalize client interactions and grow the business.
8. Communicate the brand story and technical details to build trust and long-lasting client relationships.
9. Contribute to daily operations under boutique management supervision, including inventory, cash handling, and store procedures.
10. Utilize tools such as CEGID and Salesforce effectively and perform visual merchandising.
11. Coordinate aftersales operations until the return of the watch.
12. Adhere to guidelines related to grooming, attitudes, and visual merchandising.
13. Foster a positive, inclusive, and supportive work environment.
14. Ensure compliance with internal control policies.

1. Minimum 2 years of experience in a luxury retail environment.
2. Fluency in English and the local language; a third language is advantageous.
3. Knowledge and passion for watches, lifestyle trends, new technologies, and sports.

1. Proficient selling skills, including client discovery, product presentation, storytelling, upselling, and sales closing.
2. Understanding of sales KPIs such as traffic, conversion, and sales volume.
3. Knowledge of clienteling KPIs and digital tools.
4. Client-centric mindset with a focus on recruiting new clients and nurturing long-term relationships.
5. Excellent interpersonal and communication skills.
6. Energetic, self-motivated, and results-oriented.
7. Adaptable, flexible, and able to propose new ideas and solutions.
8. Team spirit with high integrity and transparency.
9. Ability to represent the brand effectively in and outside the store.
10. Digitally savvy and a fast learner.

Beginner level experience in luxury retail, with a focus on client engagement and sales.

Access to exclusive training and development opportunities, fostering a growth mindset and professional empowerment.

TAG Heuer promotes a culture of diversity and inclusion, encouraging applications from individuals of all backgrounds. The brand supports various Employee Resource Groups, fostering a community that values empowerment and inclusivity. The work environment is dynamic, collaborative, and supportive, with a strong emphasis on personal and professional growth.