TAG Heuer Client Advisor

London • UK

Thursday, March 20, 2025

TAG Heuer, a distinguished member of the LVMH Watches & Jewellery division, is renowned for its iconic luxury timepieces. As part of the LVMH conglomerate, TAG Heuer offers unparalleled opportunities for professional growth and development, fostering a culture of excellence and innovation in the luxury fashion industry.

1. Drive sales performance by achieving sales targets through effective selling techniques and collaboration on the sales floor.
2. Support colleagues and team members within the boutique environment.
3. Maintain an omnichannel sales approach to ensure an optimal client experience across all touchpoints.
4. Propose innovative ideas to enhance sales, including merchandising, events, and product mix strategies.
5. Act as a passionate Brand Ambassador, embodying TAG Heuer's brand DNA at events and within the boutique.
6. Achieve individual clienteling objectives by leveraging available tools for client outreach and appointments.
7. Ensure qualitative client data collection and utilize data to personalize client interactions and grow the business.
8. Communicate the brand story and technical details in an inspiring manner to build trust and long-lasting client relationships.
9. Contribute to daily operational processes under boutique management supervision, including inventory, cash handling, and store opening/closing procedures.
10. Utilize tools such as CEGID and Salesforce effectively and perform visual merchandising tasks.
11. Coordinate aftersales operations until the return of watches.
12. Apply guidelines related to grooming, attitudes, and visual merchandising rigorously.
13. Contribute to a positive, inclusive, and supportive work environment.
14. Ensure compliance with internal control policies.

1. Minimum 3 years of experience in a luxury retail environment.
2. Fluency in English and the local language; a third language is advantageous.

1. Proficiency in selling skills, including client discovery, product presentation, storytelling, upselling, and sales closing.
2. Understanding of sales KPIs such as traffic, conversion, sales volume and value, ASP, and sales mix.
3. Knowledge of client and clienteling KPIs.
4. Familiarity with digital tools and brand retail procedures.
5. Client-centric mindset focused on recruiting new clients and nurturing long-term relationships.
6. Excellent interpersonal and communication skills.
7. Energetic, self-motivated, and results-oriented.
8. Adaptability to changes and ability to propose new ideas and solutions.
9. Strong team spirit, high integrity, and transparency.
10. Ability to represent the brand in and outside the store with excellent presentation skills.
11. Digitally savvy, fast learner, and rigorous.

Minimum 3 years of experience in a luxury retail environment.

Access to exclusive training and development opportunities, fostering a growth mindset and professional empowerment.

TAG Heuer, as part of the LVMH group, is committed to fostering diversity and inclusion, offering a supportive environment with various Employee Resource Groups. The company promotes a community-driven workplace culture, ensuring a safe and inclusive space for all employees.