TAG Heuer Client Advisor

London • UK

Monday, February 24, 2025

TAG Heuer, a prestigious member of the LVMH Watches & Jewellery division, is renowned for its iconic luxury timepieces. As part of the LVMH conglomerate, TAG Heuer provides its employees with unparalleled opportunities for professional growth and development within the luxury fashion industry. The brand is committed to fostering an inclusive and diverse workplace, supporting various Employee Resource Groups to empower individuals from all backgrounds.

1. Drive sales performance on the boutique floor by achieving individual KPIs and delivering exceptional customer experiences.
2. Support colleagues and team members in achieving collective sales goals.
3. Utilize omnichannel sales strategies to enhance client experiences across all touchpoints.
4. Propose innovative ideas to boost sales, including merchandising and event initiatives.
5. Act as a passionate Brand Ambassador, embodying TAG Heuer's brand DNA at events and in the boutique.
6. Achieve clienteling objectives by leveraging available tools to build lasting client relationships.
7. Ensure accurate client data collection and utilize this data to personalize client interactions.
8. Communicate the brand story and technical details effectively to build trust with clients.
9. Contribute to operational excellence by adhering to retail and administrative processes.
10. Utilize tools such as CEGID and Salesforce for inventory and visual merchandising tasks.
11. Coordinate aftersales operations and ensure compliance with internal control policies.
12. Maintain a positive and inclusive work environment and contribute to store maintenance.

1. Minimum of 2 years' experience in a luxury retail environment.
2. Fluency in English and the local language; a third language is advantageous.

1. Proficient in selling skills including client discovery, product presentation, and sales closing.
2. Understanding of sales and clienteling KPIs.
3. Knowledge of digital tools and brand retail procedures.
4. Client-centric mindset with strong interpersonal and communication skills.
5. Energetic, self-motivated, and adaptable to a dynamic environment.
6. Team-oriented with high integrity and transparency.
7. Digitally savvy with excellent presentation skills.

At least 2 years of experience in luxury retail, with a focus on client relations and sales performance.

Access to exclusive training and development opportunities within the LVMH group. Support from diverse Employee Resource Groups fostering an inclusive workplace.

TAG Heuer champions a culture of diversity and inclusion, encouraging employees from all backgrounds to thrive. The brand supports a variety of Employee Resource Groups, promoting empowerment and community within the workplace.