TAG Heuer Client Advisor

London • UK

Monday, February 17, 2025

TAG Heuer, a distinguished member of the LVMH Watches & Jewellery division, offers a prestigious opportunity to work with some of the most iconic luxury timepieces globally. As part of the esteemed LVMH conglomerate, employees are provided with unparalleled training and development opportunities, fostering a culture of curiosity and growth. The brand is committed to equal opportunities and actively promotes diversity and inclusion within its teams, supported by various Employee Resource Groups such as EllesVMH, LVMHPride, and LEAD.

1. Drive sales performance by achieving sales targets through effective selling techniques and collaboration on the sales floor.
2. Support colleagues and team members in the boutique.
3. Maintain an omnichannel sales approach to ensure an optimal client experience across all touchpoints.
4. Propose innovative ideas to enhance sales, including merchandising, events, and product mix.
5. Act as a passionate Brand Ambassador, embodying TAG Heuer's brand DNA both in-store and at events.
6. Achieve individual clienteling objectives, leveraging provided tools to build long-lasting client connections.
7. Ensure qualitative client data collection and leverage data to personalize client interactions.
8. Communicate the brand story and technical details effectively to build trust and long-lasting relationships.
9. Contribute to daily operational processes under boutique management supervision, including inventory and store maintenance.
10. Utilize tools such as CEGID and Salesforce efficiently and perform visual merchandising tasks.
11. Coordinate aftersales operations until the watch is returned.
12. Apply guidelines related to grooming, attitudes, and visual merchandising rigorously.
13. Foster a positive, inclusive, and supportive work environment.
14. Ensure compliance with internal control policies.

1. Minimum 3 years of experience in a luxury retail environment.
2. Fluency in English and the local language; a third language is advantageous.
3. In-depth knowledge and passion for watches, lifestyle trends, new technologies, and sports.

1. Proficiency in selling skills including client discovery, product presentation, storytelling, upselling, and sales closing.
2. Understanding of sales KPIs such as traffic, conversion, and sales volume and value.
3. Knowledge of clienteling KPIs and digital tools.
4. Client-centric mindset with a focus on recruiting new clients and nurturing long-term relationships.
5. Excellent interpersonal and communication skills.
6. Energetic, self-motivated, and results-oriented.
7. Adaptability and flexibility in a dynamic environment.
8. Strong team spirit, integrity, and transparency.
9. Ability to represent the brand effectively in and outside the store.
10. Digitally savvy and a fast learner.

Minimum 3 years of experience in a luxury retail environment.

Employees enjoy access to exclusive training and development opportunities, fostering a culture of growth and curiosity. The company promotes diversity and inclusion through various Employee Resource Groups.

TAG Heuer fosters a culture of inclusivity and diversity, encouraging applications from individuals of all backgrounds and abilities. The brand is dedicated to creating a safe and supportive environment, promoting community building within the workplace.