TAG Heuer Client Advisor

TAG Heuer is a Swiss luxury watchmaker within the LVMH group, recognised for its technical heritage, sports associations and contemporary design. As an employer it operates boutique retail environments worldwide, combining high standards of client service, performance-driven sales culture and a focus on training and development for retail professionals.

1. Deliver exceptional in-store client experiences and consistently achieve individual and boutique sales targets through consultative selling and strong product storytelling.
2. Develop and grow the active client base through proactive clienteling: outreach, appointment-setting, follow-ups and tailored aftersales coordination until return of the watch.
3. Leverage omnichannel touchpoints to maximise sales opportunities and ensure a seamless client journey across digital and in-store channels.
4. Contribute to daily retail operations including inventory control, cash handling, security, store opening/closing and compliance with internal control policies.
5. Execute visual merchandising standards (window animation, product presentation, catalogues) and maintain professional grooming and presentation guidelines.
6. Support colleagues and contribute to a positive, inclusive and collaborative boutique environment; propose merchandising or event ideas to drive traffic and sales.

1. Minimum 2 years of experience in a luxury retail or boutique sales environment.
2. Strong knowledge or passion for watches, contemporary lifestyle trends, sports and related technologies.
3. Fluent in English; additional languages are an advantage.
4. Proven selling skills: client discovery, product presentation, storytelling, upselling, objection handling and closing.
5. Familiarity with retail and clienteling KPIs (traffic, conversion, ASP, mix) and a track record of meeting targets.
6. Understanding of front- and back-office retail systems and adherence to brand retail procedures.

1. CEGID
2. Salesforce
3. Client discovery, product presentation and storytelling
4. Upselling, objection handling and sales closing
5. Visual Merchandising (VM)
6. Clienteling and CRM practices
7. Digital literacy and comfort with retail digital tools
8. Retail inventory, cash and security procedures

Minimum 2 years of experience in luxury retail or boutique sales with demonstrable clienteling and KPI-driven sales performance.

Medical insurance; commission and bonus structure; paid time off; retail holiday pay; 401(k) with automatic employee contribution; employee assistance programs.

The Maison fosters a performance-oriented yet collaborative boutique culture that prioritises impeccable client service and a deep knowledge of product heritage. Employees are expected to be entrepreneurial, client-centric and adaptable, representing the brand at events and in daily retail activations.