TAG Heuer Client Advisor

Birmingham • UK

Friday, April 18, 2025

TAG Heuer, a prestigious name within the LVMH Watches & Jewellery division, offers a unique opportunity to engage with some of the world's most iconic luxury timepieces. As part of the LVMH family, TAG Heuer is committed to fostering a diverse and inclusive workplace, providing employees with exclusive training and development opportunities to enhance their professional growth.

1. Drive sales performance by achieving sales targets through effective selling techniques and collaboration on the sales floor.
2. Support colleagues and team members in the boutique to enhance overall performance.
3. Ensure an exceptional client experience by considering all client touchpoints, including omnichannel sales.
4. Propose innovative ideas to develop sales, including merchandising, events, and product mix.
5. Act as a passionate Brand Ambassador, embodying TAG Heuer's brand DNA at events and in the boutique.
6. Achieve individual clienteling objectives by leveraging available tools for outreach, appointments, and sales.
7. Ensure qualitative client data collection and leverage data to address clients in a personalized manner.
8. Communicate the brand story and technical details to build trust and long-lasting client relationships.
9. Contribute to daily operational processes under the supervision of Boutique management, including inventory, cash handling, and store opening and closing.
10. Utilize tools such as CEGID and Salesforce effectively and perform visual merchandising.
11. Coordinate aftersales operations until the return of the watch.
12. Apply guidelines related to grooming, attitudes, and visual merchandising rigorously.
13. Contribute to a positive, inclusive, and supportive work environment.
14. Ensure compliance with internal control policies.

1. Minimum 2 years of experience in a luxury retail environment.
2. Fluency in English and the local language; a third language is advantageous.
3. Knowledge and passion for watches, lifestyle trends, new technologies, and sports.

1. Proficient selling skills, including client discovery, product presentation, storytelling, upselling, and sales closing.
2. Understanding of sales KPIs such as traffic, conversion, and sales in volume and value.
3. Knowledge of clienteling KPIs and digital tools.
4. Client-centric mindset with a focus on recruiting new clients and nurturing long-term relationships.
5. Excellent interpersonal and communication skills.
6. Energetic, self-motivated, and results-oriented.
7. Adaptable to changes and able to propose new ideas and solutions.
8. Strong team spirit, integrity, and transparency.
9. Ability to represent the Maison both in and outside the store with excellent presentation skills.
10. Digitally savvy, fast learner, and rigorous.

Beginner level experience is required, ideally with a background in luxury retail.

TAG Heuer offers a supportive work environment with opportunities for professional development and access to exclusive training. Employees are encouraged to join various Employee Resource Groups to foster community and inclusivity.

TAG Heuer, as part of the LVMH group, champions diversity and inclusion, encouraging applications from individuals of all backgrounds and abilities. The company supports a variety of Employee Resource Groups to empower and create a safe space for all employees, promoting a culture of community and inclusivity.