TAG Heuer Client Advisor

TAG Heuer, a distinguished name in the luxury watch industry, is part of the esteemed LVMH Group, a global leader in luxury goods. Known for its avant-garde spirit and commitment to precision, TAG Heuer offers a dynamic work environment where innovation and tradition converge. As an employer, TAG Heuer values performance, creativity, and the ability to build lasting client relationships.

1. Drive boutique sales by achieving individual sales targets through effective selling techniques and collaboration.
2. Deliver exceptional in-store experiences and services, ensuring client satisfaction and loyalty.
3. Support colleagues and contribute to a positive team environment.
4. Engage in omnichannel sales strategies to enhance client experiences across all touchpoints.
5. Propose innovative ideas to boost sales, including merchandising and event planning.
6. Act as a passionate Brand Ambassador, embodying TAG Heuer's brand DNA at events and in the boutique.
7. Achieve individual clienteling objectives by leveraging available tools for client outreach and appointments.
8. Ensure accurate client data collection and utilize this data to personalize client interactions.
9. Communicate the brand story and product details to build trust and long-lasting client relationships.
10. Contribute to daily operational processes, including inventory management, cash handling, and store maintenance.
11. Ensure compliance with retail and administrative processes, including grooming and visual merchandising guidelines.
12. Coordinate aftersales operations and ensure timely resolution of client issues.

1. Minimum 3 years of experience in a luxury retail environment.
2. Fluency in English and the local language; proficiency in a third language is advantageous.
3. In-depth knowledge of luxury watches, lifestyle trends, and new technologies.

1. Strong selling skills, including client discovery, product presentation, and sales closing.
2. Understanding of sales and clienteling KPIs.
3. Proficiency in digital tools and CRM systems.
4. Client-centric mindset with excellent interpersonal and communication skills.
5. Energetic, self-motivated, and results-oriented.
6. Adaptable and flexible, with the ability to generate new ideas and solutions.
7. Team-oriented with high integrity and transparency.
8. Digitally savvy and a fast learner.

Minimum 3 years of experience in a luxury retail environment, with a focus on client development and sales performance.

TAG Heuer offers a comprehensive benefits package, including medical insurance, a bonus or commission structure, paid time off, retail holiday pay, 401k with automatic employee contribution, and employee assistance programs.

TAG Heuer fosters an inclusive and supportive workplace culture that values diversity and equal opportunity. The company is committed to providing reasonable accommodations for individuals with disabilities and encourages a collaborative and innovative work environment.