Swatch Store Manager

Aix-en-Provence France

Tuesday, January 28, 2025

Swatch Group, a multinational powerhouse, excels in the production and sale of finished watches, jewelry, movements, and horological components. With a portfolio of 16 watch brands, the Group spans all price segments and boasts a robust distribution network, including its own multi-brand retail chains, Tourbillon Boutique and Hour Passion. Swatch Group is a pivotal player not only in the watchmaking industry but also in the manufacture and sale of electronic systems for various sectors.

1. Drive the development and performance of the retail store, adhering to the brand's commercial strategy.
2. Ensure revenue growth, customer loyalty, and satisfaction.
3. Oversee merchandising, stock management, and order processing.
4. Implement qualitative and quantitative objectives as per commercial policy, focusing on customer satisfaction, revenue, margin, and average basket size.
5. Monitor sales forecasts and key performance indicators such as sales index, conversion rate, and average basket size.
6. Analyze daily results through dashboards and various indicators.
7. Identify causes of activity slowdowns and revenue declines.
8. Recruit, train, integrate, evaluate, and support the professional development of team members.
9. Set team objectives and support actions towards achieving them.
10. Manage schedules, task distribution, and conduct briefings and meetings.
11. Ensure compliance with current regulations (hygiene, safety, labor law) and legal postings.
12. Manage stock and oversee inventory processes.
13. Execute after-sales service.

1. Bachelor's or Master's degree in Business or related field.
2. Proven experience in autonomous retail management.
3. Passion for the watchmaking, jewelry, and/or luxury sectors.
4. Strong product sensitivity and industry knowledge.
5. Excellent presentation and communication skills.
6. Demonstrated experience in team management and development.

1. Fluency in French and English; additional languages are an asset.
2. Strong commercial acumen and dynamic personality.
3. Excellent analytical and problem-solving skills.
4. Leadership and team management capabilities.
5. Proficiency in sales forecasting and performance analysis.

Solid experience in retail sales, particularly in the watchmaking, jewelry, or luxury sectors, with a history of managing a store independently.

Bachelor's or Master's degree in Business or related field.

Competitive benefits package including opportunities for professional growth and development within a leading multinational group.

Swatch Group fosters a dynamic and innovative workplace culture, encouraging creativity and excellence. The company values diversity and inclusivity, providing a supportive environment for professional growth and collaboration.