Swatch Store Manager

Swatch Group is a multinational leader in watchmaking and related components, encompassing a portfolio of well-known watch brands across all price segments. The Group combines manufacturing expertise, integrated supply chains and a global retail footprint, operating both mono-brand boutiques and multi-brand retail concepts such as Tourbillon Boutique and Hour Passion.

1. Lead day-to-day boutique operations to achieve sales targets, margin objectives and service KPIs.
2. Recruit, develop and coach retail staff; set individual and team targets and manage performance.
3. Deliver exceptional clienteling and after-sales service to cultivate repeat high-value clientele.
4. Oversee merchandising, window display and in-store presentation to ensure strict adherence to brand visual standards.
5. Manage inventory, stock replenishment, stocktakes and shrinkage prevention procedures.
6. Control operating expenses, assist with local budgeting and provide regular commercial reporting to regional management.
7. Implement local marketing initiatives and store-level promotional activity in line with the brand strategy.
8. Ensure compliance with company policies, legal regulations and retail security protocols.

1. Proven leadership skills with the ability to motivate a retail team and drive commercial results.
2. Strong customer-service orientation and experience in high-end or luxury retail environments.
3. Commercial acumen with experience managing sales KPIs and basic financial indicators (sales, margin, stock turn).
4. Knowledge or strong interest in watches and jewellery is highly desirable.
5. Ability to work a retail schedule including weekends and peak trading periods; flexible and resilient.

1. Team leadership and coaching
2. Clienteling and premium customer service
3. Visual merchandising and store presentation
4. Inventory control and loss-prevention
5. Sales forecasting and KPI-driven performance management
6. Local marketing activation and event management
7. Retail operations and compliance

Typically 3+ years of progressive retail management experience, preferably within watches, jewellery or luxury goods, with a demonstrable record of meeting sales and margin targets.

Secondary education required; diploma or degree in business, retail management, hospitality or a related field preferred.

The Swatch Group blends Swiss watchmaking craftsmanship with an entrepreneurial, innovation-led mindset. The workplace values high standards of quality, attention to detail and customer-centric service, offering employees opportunities to develop within a global, brand-driven retail network.