Swatch Store Manager

Pattaya • Thailand

Friday, January 17, 2025

Swatch, a renowned brand under the Swatch Group, is a leader in the global watchmaking industry, known for its innovation and design excellence. The Swatch Group is a conglomerate that encompasses a diverse range of watch brands, offering a dynamic and creative working environment for its employees worldwide.

1. Manage the overall operations of the store, ensuring customer service excellence, effective staff management, and optimal stock management.
2. Conduct daily store and stock checks to maintain brand presence and accuracy.
3. Coordinate with the team to organize work schedules for sales staff.
4. Achieve monthly sales targets and ensure the store is maintained in a clean and presentable manner.
5. Prepare and submit necessary sales and stock reports to the head office.
6. Efficiently operate the POS system, ensuring all sales transactions align with daily sales turnover.
7. Monitor and review stock levels, advising the Retail Manager on strategies to increase sales.
8. Conduct daily audits of stock management, including merchandise receipt, transfers, and sales.
9. Manage customer reservations and waiting lists for unavailable products.
10. Motivate and encourage staff, ensuring high standards of customer service.
11. Lead the team with discipline and integrity, collaborating with the Retail Manager to develop internal training programs.
12. Evaluate sales performance daily and motivate sales staff according to guidelines.
13. Communicate effectively with the team, setting clear expectations and providing direction.
14. Provide the Retail Manager with updates on store and staff management issues, discussing suggestions for business improvement.

1. Bachelor’s Degree or higher in a related field.
2. At least 1 year of experience in retail sales operations, with a passion for watches.
3. Leadership skills, service-minded, sales-oriented, and capable of multitasking.
4. Excellent communication and interpersonal skills.
5. Proficiency in English; additional languages are an asset.
6. Strong sales and negotiation skills.
7. Ability to understand and present technical details.
8. Proficient in using POS systems and handling transactions.
9. Computer literacy, including knowledge of Microsoft Office software.

1. Leadership and team management
2. Customer service excellence
3. Sales and negotiation
4. Communication and interpersonal skills
5. Technical understanding and presentation
6. POS system proficiency
7. Organizational and multitasking abilities

Minimum of 1 year in retail sales operations, preferably in the fast-moving consumer goods sector.

Bachelor’s Degree or higher in a related field.

Competitive benefits package including professional development opportunities and a dynamic work environment.

Swatch fosters a culture of innovation and creativity, encouraging employees to excel in a collaborative and supportive environment. The company values diversity and inclusivity, promoting a workplace where everyone can thrive.