Swatch Store Manager

Phuket • Thailand

Thursday, January 16, 2025

Swatch, a renowned brand under The Swatch Group, is recognized for its innovative approach to watchmaking and its vibrant, youthful designs. As a part of The Swatch Group, the world's largest watchmaking group, Swatch benefits from a rich heritage of craftsmanship and a commitment to quality. The Swatch Group Trading (Thailand) Limited operates with a focus on excellence and customer satisfaction, offering a dynamic and engaging work environment.

1. Manage daily store operations, including customer service, staff management, and stock management.
2. Ensure brand presence through effective merchandising and achieving sales turnover targets.
3. Conduct daily store and stock checks to maintain brand integrity and accuracy.
4. Organize work schedules for sales staff to optimize efficiency.
5. Achieve monthly sales budgets and prepare necessary sales and stock reports for the head office.
6. Operate the POS system efficiently, ensuring accurate sales transactions.
7. Monitor stock levels, considering customer needs and trends, and advise the Retail Manager on strategies to increase sales.
8. Conduct daily audits of stock management, including merchandise receipt, transfers, and sales.
9. Manage customer reservations and waiting lists for unavailable products.
10. Motivate and coach sales representatives to deliver high standards of customer service.
11. Collaborate with the Retail Manager to develop internal training programs on selling skills, product knowledge, and customer service.
12. Evaluate sales performance daily and motivate staff according to guidelines.
13. Communicate effectively with the team, providing clear directions and setting expectations.
14. Provide reviews and updates to the Retail Manager on store and staff management issues.
15. Discuss business improvement suggestions with the Retail Manager.

1. Bachelor’s Degree or higher in a related field.
2. Minimum of 1 year of experience in retail sales operations, preferably in the watch industry.
3. Leadership skills with a service-minded and sales-oriented approach.
4. Excellent communication and interpersonal skills.
5. Fluency in English; additional languages are an asset.
6. Strong sales and negotiation skills.
7. Ability to understand and present technical details.
8. Proficiency in using POS systems and handling transactions.
9. Computer literacy, including knowledge of Microsoft Office software.

1. Leadership and team management
2. Customer service excellence
3. Sales and negotiation
4. Effective communication
5. Technical understanding of products
6. Proficiency in POS systems
7. Organizational and multitasking abilities

At least 1 year of experience in retail sales operations, with a preference for experience in the watch industry.

Bachelor’s Degree or higher in a related field.

Competitive benefits package including health insurance, employee discounts, and opportunities for professional development.

Swatch fosters a vibrant and innovative workplace culture, emphasizing creativity, teamwork, and a passion for excellence. Employees are encouraged to bring their unique perspectives and ideas to the table, contributing to the brand's dynamic and forward-thinking environment.