Swatch Senior Retail Sales Advisor

London • UK

Friday, February 14, 2025

The Swatch Group, a renowned leader in the luxury watch and jewelry industry, is distinguished by its comprehensive involvement in the production and sale of finished watches, jewelry, watch movements, and components. As a conglomerate, it encompasses 17 watch and jewelry brands, alongside retail brands Tourbillon and Hour Passion. The Group is also a pivotal player in the sports event timing sector, serving as the official timekeeper for numerous Olympic Games and international sports events. Founded in 1983 by Nicolas G. Hayek, the Swatch Group has consistently demonstrated robust growth and innovation, employing over 33,500 individuals across more than 50 countries. The Group's unique blend of emotional culture, high-tech innovation, and commitment to quality sets it apart as an employer of choice in the luxury sector.

1. Greet and serve customers, ensuring a fast and friendly service.
2. Maintain comprehensive knowledge of the product range to provide detailed information to customers.
3. Ensure adherence to best practices on the shop floor, providing feedback to colleagues.
4. Assist in controlling shrinkage and ensuring secure handling of transactions.
5. Accurately report on administration and stock control.
6. Maintain the store's cleanliness and delegate tasks to colleagues.
7. Communicate effectively at all levels and conduct briefings in the absence of management.
8. Attend training programs and deliver product knowledge to colleagues and customers.
9. Support the store management team and act in a senior capacity when required.

1. Passion for leading, motivating, and engaging a team.
2. Drive to improve conversion rates and meet KPIs.
3. Ability to provide constructive feedback and develop team members.
4. Commitment to delivering exceptional customer experiences.

1. Strong initiative and problem-solving abilities.
2. Excellent communication skills, including multilingual capabilities.
3. Proficiency in product knowledge and training delivery.
4. Ability to work effectively with international customers.

Previous supervisory experience in retail or fashion accessories is preferred.

Opportunities for professional development and training within a leading global luxury brand.

The Swatch Group fosters a culture that values beauty, sensuality, and innovation, blending emotional engagement with high-tech quality. Employees are encouraged to embrace creativity and contribute to the Group's legacy of excellence and customer commitment.