Swatch Senior Retail Sales Advisor

London • UK

Thursday, January 23, 2025

Swatch, a distinguished brand within The Swatch Group, epitomizes innovation and creativity in the watchmaking industry. As part of the world's largest watchmaking conglomerate, Swatch offers a dynamic and expanding retail network. The Swatch Group, renowned for its Swiss craftsmanship, encompasses 17 watch and jewelry brands, supplying components to both its own brands and third-party watchmakers. With a legacy of being the official timekeeper for major international sports events, the Group is synonymous with precision and excellence. Employees at Swatch are immersed in a culture that values both emotional resonance and technological innovation, offering a unique blend of artistry and high-tech quality.

1. Provide exceptional customer service by greeting and assisting customers promptly and courteously.
2. Maintain comprehensive knowledge of the product range, including current and past collections, to offer detailed information to customers.
3. Ensure thorough understanding of watch functions and other Swatch products to provide reliable after-sales service.
4. Assist in merchandise display and contribute to achieving monthly sales targets.
5. Supervise colleagues on the shop floor, offering immediate feedback to ensure adherence to best practices.
6. Control shrinkage through vigilant shop floor activity, merchandise handling, and secure transaction processing.
7. Accurately report on administration and stock control, and communicate store issues in the absence of management.
8. Maintain store cleanliness and delegate tasks to optimize productivity during peak times.
9. Conduct and attend briefing sessions, ensuring clear communication at all levels within the store and with Swatch Group teams.
10. Deliver product knowledge training to colleagues and stay informed on new collections.
11. Assist store management in leading and inspiring the team, ensuring service standards align with Swatch guidelines.

1. Passion for leading, motivating, and engaging a team.
2. Drive to improve conversion rates and achieve store KPIs.
3. Ability to develop team members through constructive feedback.
4. Commitment to providing exemplary customer experiences.
5. Initiative to support store management and propose improvements.

1. Strong leadership and motivational skills.
2. Excellent customer service and communication abilities.
3. Proficiency in multiple languages is advantageous.
4. Ability to work effectively in a fast-paced retail environment.

Previous experience in retail, preferably in fashion accessories, with supervisory experience is preferred.

Competitive salary package.

Generous employee discounts, private healthcare, career development and training opportunities, employee assistance and mental health platform, Perkbox, Cycle to Work scheme, and eye test/glasses provision.

Swatch fosters a vibrant and inclusive workplace culture that celebrates creativity and innovation. Employees are encouraged to embrace the brand's playful and provocative spirit, contributing to a dynamic environment where artistic expression and technological advancement coexist. The company values diversity and international perspectives, creating a global community united by a passion for excellence in watchmaking.