Swatch Senior Retail Sales Advisor

England UK

Thursday, January 16, 2025

The Swatch Group is an international leader in the manufacture and sale of finished watches, jewelry, watch movements, and components. With a presence in over 50 countries, the company is renowned for its innovative approach and emotional culture, combining beauty and high-tech quality. Swatch Group also plays a significant role in sports event timing, serving as the official timekeeper for numerous Olympic Games and international sports events.

1. Greet and serve all customers, providing a fast and friendly service.
2. Ensure familiarity with the product range, past and present, to provide detailed information to customers.
3. Provide reliable information regarding guaranteed and after-sales service.
4. Help display merchandise as directed.
5. Contribute to the store reaching its monthly sales targets.
6. Oversee colleagues on the shop floor to ensure best practices are adhered to.
7. Assist in controlling shrinkage through attentive action on the shop floor.
8. Follow company policy and procedures for opening/closing the store.
9. Accurate reporting of all administration and stock control.
10. Ensure the store is kept clean and presentable at all times.
11. Adhere to company policies and regulations.
12. Attend and hold briefing sessions as required.
13. Deliver product knowledge and train colleagues on upcoming collections.

1. Passionate to lead, motivate, and engage a team.
2. Driven to improve conversion and ensure the store and team meet KPIs.
3. Enjoys developing team members and providing constructive feedback.
4. Passionate about providing the highest level of customer experience.

1. Ability to communicate at all levels within the store and with wider teams.
2. Familiarity with international customer customs and culture.
3. Ability to communicate in multiple languages.

Previous supervisory experience and experience in retail and/or fashion accessories preferred.

Opportunities for training and development.

The Swatch Group fosters a unique emotional culture, emphasizing beauty, innovation, and high-tech quality. The workplace is dynamic, with a focus on providing exceptional customer experiences.