Swatch Senior Retail Sales Advisor

Birmingham • UK

Thursday, January 16, 2025

The Swatch Group, a prominent international conglomerate, is renowned for its expertise in the manufacture and sale of finished watches, jewelry, watch movements, and components. With a portfolio of 17 distinguished watch and jewelry brands, alongside two retail brands, Tourbillon and Hour Passion, the Group is a pivotal supplier of watch components to third-party watchmakers. Additionally, Swatch Group excels in the production and sale of electronic systems for watchmaking and other industries, and is a leader in sports event timing, having served as the official timekeeper for numerous Olympic Games and major international sports events. Founded in 1983 by Nicolas G. Hayek, the Group has consistently demonstrated robust growth and innovation, employing over 33,500 individuals across more than 50 countries.

1. Greet and serve customers with a fast, friendly service.
2. Maintain comprehensive knowledge of the product range, past and present.
3. Provide reliable information on guaranteed and after-sales service.
4. Assist in merchandise display and contribute to reaching monthly sales targets.
5. Oversee shop floor colleagues to ensure adherence to best practices.
6. Control shrinkage through attentive action and careful operation of the till.
7. Follow company policies for store opening and closing procedures.
8. Accurately report all administration and stock control.
9. Ensure the store is clean and presentable at all times.
10. Communicate effectively at all levels within the store and with wider Swatch Group teams.
11. Attend and conduct briefing sessions as needed.
12. Deliver product knowledge and train colleagues on upcoming collections.
13. Undertake additional duties as directed by line management.
14. Lead and inspire colleagues in the absence of senior management.

1. Passionate about leading, motivating, and engaging a team.
2. Driven to improve conversion rates and meet KPIs.
3. Enjoys developing team members and providing constructive feedback.
4. Committed to providing the highest level of customer experience.
5. Uses initiative to support store management and suggest improvements.

1. Strong leadership and motivational skills.
2. Excellent customer service and communication abilities.
3. Proficient in handling administrative and stock control tasks.
4. Ability to train and develop team members.
5. Multilingual communication skills are advantageous.

Previous supervisory experience in retail or fashion accessories is preferred, with experience dealing with international customers.

The position offers opportunities for professional growth within a globally recognized brand, along with comprehensive training programs and a dynamic work environment.

The Swatch Group fosters a unique emotional culture that values beauty, sensuality, and innovation. Employees are encouraged to blend emotional poetry with high-tech quality, creating added value for customers. The company promotes a collaborative and inclusive workplace where creativity and commitment to excellence are celebrated.