Swatch Senior Retail Sales Advisor

London • UK

Thursday, December 19, 2024

The Swatch Group, a preeminent entity in the horology and jewelry sectors, stands as a global leader in the production and distribution of watches, jewelry, and watch components. With a portfolio encompassing 17 distinguished watch and jewelry brands, alongside its retail brands Tourbillon and Hour Passion, the Group is renowned for its innovation and craftsmanship. As a pivotal player in sports event timing, Swatch Group has been the official timekeeper for numerous Olympic Games and international sports events. Founded in 1983 by Nicolas G. Hayek, the Group has consistently demonstrated robust growth, employing over 33,500 individuals across more than 50 countries.

1. Greet and serve customers with a fast, friendly service.
2. Maintain comprehensive knowledge of the product range, both past and present.
3. Provide reliable information on guarantees and after-sales service.
4. Assist in merchandise display and contribute to achieving monthly sales targets.
5. Oversee colleagues to ensure adherence to best practices, providing feedback as necessary.
6. Control shrinkage through attentive shop floor action and secure transaction handling.
7. Ensure accurate reporting of administration and stock control.
8. Maintain store cleanliness and delegate tasks to ensure productivity.
9. Communicate effectively at all levels within the store and with wider Swatch Group teams.
10. Deliver product knowledge and train colleagues on upcoming collections.

1. Passionate about leading, motivating, and engaging a team.
2. Driven to improve conversion rates and meet KPIs.
3. Enjoys developing team members and providing constructive feedback.
4. Passionate about delivering exceptional customer experiences.
5. Uses initiative to support store management and suggest improvements.

1. Strong leadership and motivational skills.
2. Excellent customer service abilities.
3. Proficient in communication at all levels.
4. Knowledgeable in product training and development.
5. Capable of handling administrative and stock control tasks.

Previous supervisory experience and experience in retail or fashion accessories is preferred. Experience dealing with international customers and ability to communicate in multiple languages is advantageous.

The position offers opportunities for professional development and growth within an internationally recognized brand.

Swatch Group fosters a unique emotional culture that blends beauty, sensuality, and innovation. The company values high-tech quality and added value, creating an environment where emotional poetry and innovation thrive, ensuring a commitment to customer satisfaction.