Swatch Senior Retail Sales Advisor

The Swatch Group is an international conglomerate involved in the manufacture and sale of watches, jewelry, watch movements, and components. It operates 17 watch and jewelry brands and two retail brands, Tourbillon and Hour Passion. The company is a leader in sports event timing and has been the official timekeeper for many Olympic Games. Founded in 1983 by Nicolas G. Hayek, the Swatch Group employs over 33,500 people in more than 50 countries.

1. Greet and serve all customers, providing a fast and friendly service.
2. Ensure familiarity with the product range to provide detailed information to customers.
3. Provide reliable information on guaranteed and after-sales service.
4. Help display merchandise as directed.
5. Contribute to the store reaching its monthly sales targets.
6. Oversee colleagues on the shop floor to ensure best practices are adhered to.
7. Assist in controlling shrinkage through attentive action on the shop floor.
8. Maintain awareness of products and security hot spots.
9. Follow company policy and procedures for opening/closing the store.
10. Accurate reporting of all administration and stock control.
11. Collate sales figures and communicate any issues in the absence of the Store Manager.
12. Ensure the store is kept clean and presentable.
13. Delegate tasks to colleagues to ensure productivity during peak trade.
14. Attend and hold briefing sessions as directed.
15. Deliver product knowledge and train colleagues on upcoming collections.
16. Undertake duties and responsibilities as directed by the line manager.
17. Assist the store management team to lead and inspire colleagues.

1. Passionate to lead, motivate, and engage a team.
2. Driven to improve conversion and ensure the store and team meet KPIs.
3. Enjoys developing team members and providing constructive feedback.
4. Passionate about providing the highest level of customer experience.

1. Ability to communicate at all levels within the store and with the wider Swatch Group teams.
2. Familiarity with international customer customs and culture.
3. Ability to communicate in multiple languages.

Previous supervisory experience and experience in retail and/or fashion accessories is preferred.

The Swatch Group has a unique emotional culture that combines beauty, sensuality, and emotions in watches with high-tech quality. The workplace is located in Circus Road West, London, United Kingdom.