Swatch Senior Retail Sales Advisor

Dublin • Ireland

Saturday, December 14, 2024

The Swatch Group, a distinguished leader in the horological industry, is renowned for its comprehensive involvement in the production and distribution of watches, jewelry, and watch components. As a conglomerate, Swatch Group encompasses 17 prestigious watch and jewelry brands, alongside its retail entities, Tourbillon and Hour Passion. The company is a pivotal supplier of watch movements and components to third-party manufacturers and plays a significant role in the electronic systems sector. Swatch Group's commitment to innovation and emotional engagement is evident in its role as the official timekeeper for numerous Olympic Games and international sporting events. Founded in 1983 by Nicolas G. Hayek, the Group has consistently demonstrated robust financial growth and employs over 33,500 individuals across more than 50 countries.

1. Provide exceptional customer service by greeting and assisting customers with a friendly demeanor.
2. Maintain an in-depth knowledge of Swatch products, including past and current collections, to inform customers effectively.
3. Ensure accurate and reliable information is provided to customers regarding guarantees and after-sales services.
4. Assist in achieving monthly sales targets and oversee colleagues to ensure adherence to best practices.
5. Contribute to loss prevention efforts through attentive merchandise handling and transaction security.
6. Accurately report administrative and stock control data and communicate store issues in the absence of management.
7. Maintain store cleanliness and delegate tasks to optimize productivity during peak times.
8. Adhere to company policies and conduct briefing sessions as needed.
9. Participate in regular training programs and deliver product knowledge to colleagues.
10. Support the store management team by assuming senior responsibilities when necessary.

1. Passion for leading, motivating, and engaging a team.
2. Drive to improve conversion rates and meet store KPIs.
3. Enjoyment in developing team members with constructive feedback.
4. Commitment to providing exemplary customer experiences.
5. Initiative to support store management and suggest improvements.

1. Strong leadership and motivational skills.
2. Excellent customer service abilities.
3. Proficient in product knowledge and training delivery.
4. Effective communication skills across all levels.
5. Ability to work proactively and independently.

Previous supervisory experience in retail or fashion accessories is preferred, along with experience dealing with international customers.

Competitive benefits package including opportunities for professional development and growth within the Swatch Group.

The Swatch Group fosters a unique culture that blends emotional engagement with high-tech innovation. Employees are encouraged to embrace creativity and excellence, contributing to a dynamic and inspiring workplace environment.