Swatch Sales Associate

Lausanne • Switzerland

Thursday, February 20, 2025

Swatch, a prominent Swiss watch manufacturer, is renowned globally for its innovative approach to timepieces. Since its inception in 1983, Swatch has transformed the watch industry through its commitment to creativity and excellence. As part of the Swatch Group, employees benefit from being part of a dynamic and international team dedicated to pushing the boundaries of watchmaking.

1. Deliver exceptional customer service to all clients, fostering excitement and desire for Swatch products.
2. Convert walk-in traffic into loyal customers by providing detailed product information and after-sales services.
3. Assist customers in product selection by building confidence and offering knowledgeable suggestions.
4. Contribute to achieving and exceeding sales targets and KPIs.
5. Maintain up-to-date knowledge of sales activities, payment, and exchange policies.
6. Ensure accurate and efficient processing of payments.
7. Share product storytelling and benefits with customers, enhancing their brand experience.
8. Attend training sessions to continuously improve product and brand knowledge.
9. Maintain an orderly and welcoming sales floor environment.
10. Assist with repairs, strap and battery changes, and inventory management.
11. Support visual merchandising efforts to ensure an appealing store presentation.
12. Collaborate with team members to exceed objectives and participate in team meetings and projects.
13. Assist in training new employees as needed.

1. High school diploma or equivalent; college degree preferred.
2. Previous experience in retail or sales, preferably in fast-moving goods or the watch industry.

1. Fluent in French with a very good level of English; additional languages are an asset.
2. Excellent communication and interpersonal skills.
3. Strong sales and negotiation abilities.
4. Proficient in using POS systems and handling transactions.
5. Ability to understand and present technical details.

Previous experience in retail or sales, preferably within a fast-moving goods environment or the watch industry.

High school diploma or equivalent; college degree preferred.

Employees enjoy working within an international, diverse, and dynamic team, with opportunities for development and training. A personnel discount of 40% on a large selection of Swatch Group products is offered, along with contributions to health insurance costs. Good performance and business needs may lead to an open-ended contract.

Swatch fosters a vibrant and inclusive workplace culture that values innovation and continuous improvement. The company encourages a professional appearance and demeanor, flexibility, and a positive, motivated attitude among its employees.